Public Relations & Operations Specialist

Job Title: Public Relations & Operations Specialist (Dubai-Facing)

Location: Dubai, United Arab Emirates — Onsite, Full-time
Department: Operations & Administration
Reports To: Head of HR & Operations

Role Overview

We are seeking an experienced and proactive Public Relations & Operations Specialist to manage end-to-end UAE labour and immigration operations for our organization.

The role involves handling all MOHRE, GDRFA, WPS, RTA, DU/Etisalat and related portal operations, ensuring compliance with UAE labour regulations, and maintaining seamless coordination with internal and external stakeholders.

The ideal candidate will have hands-on experience in managing PRO, visa, licensing, and government relations processes, as well as strong vendor management and documentation skills.

Key Responsibilities

• Operate UAE government portals such as MOHRE, GDRFA, WPS, RTA, DU, and Etisalat for employee visas, labour contracts, quota management, and related activities.
• Prepare and process offer letters, labour approvals, medical typing, insurance registration, and visa stamping through approved channels (Amer, Tasheel, GDRFA).
• Handle WPS reports, quota applications, absconding cases, and insurance renewals accurately and on time.
• Maintain relationships with vendors, brokers, and government authorities to ensure efficient and compliant service delivery.
• Support trade licence renewals, DED documentation, and other regulatory submissions.
• Maintain audit-ready records for all visa, employment, and insurance matters.
• Develop and maintain tracking dashboards for visa status, quota usage, WPS submissions, and insurance expiries.
• Liaise with HR, Finance, Payroll, and Legal departments to coordinate operations and ensure end-to-end compliance.
• Stay up-to-date on UAE labour law, visa policy, and portal updates to ensure accurate, compliant practices.

Candidate Profile & Requirements

• Experience: 3–6 years of direct, hands-on experience managing UAE MOHRE / GDRFA / WPS / RTA operations.
• Education: Bachelor’s degree in Business Administration, HR, or a related discipline preferred.
• Skills:
• Proficient in MOHRE, GDRFA, WPS, and other UAE government portals.
• Strong MS Excel and documentation skills.
• Excellent vendor management and communication abilities.
• Knowledge: Thorough understanding of UAE Labour Law, visa processing rules, insurance management, and company licensing requirements.
• Languages: Fluent in English (verbal & written); Arabic is an advantage.
• Attributes: Organized, detail-oriented, reliable, and capable of managing multiple cases under pressure.
• Eligibility: Must be legally eligible to work in the UAE.

What We Offer

• Competitive salary and performance incentives.
• Exposure to end-to-end UAE operations and leadership collaboration.
• Professional growth opportunities in a fast-paced, dynamic environment.
• Supportive and multicultural workplace culture.

Job Type: Full-time