Public Relations Senior Account Manager

Job Summary

The purpose of the Senior Account Manager is to provide exceptional day-to-day service to their assigned client accounts by interfacing with various agency specialists to move projects through the agency on behalf of their clients. This role is important because the Senior Account Manager has major input in developing strategic marketing and communications plans for their clients, and after plans are developed, presented to and approved by clients, they are responsible for carrying out the plans on a daily basis. The Senior Account Manager will be challenged by working to learn about and execute projects in many disciplines - from advertising and marketing to digital communications and social media, to public relations and crisis/issues management.

General Requirements

Before applying, make sure you’ll fit in well with the Kane culture. Kane’s Core Values include:

Ask questions

Asking thoughtful, informed questions helps us see beyond surface answers – revealing insights that challenge our biases, spark innovation, build trust with our clients and ensure our work supports positive outcomes and meaningful impact.

Bring big ideas

Real impact begins when we reimagine what’s possible. Big ideas spark energy, drive, sustainable growth, and create bold solutions that serve our clients and our communities.

Catalyze results

We measure success by the trust we build and the positive change we create. As a B Corporation, we hold ourselves accountable to outcomes that advance people, planet, prosperity, and purpose in every engagement.

Do it together

Sustainable impact isn’t achieved alone. We value and activate the diverse skills, perspectives and lived experiences of our team and partners. By aligning around shared goals - we turn collective effort into transformative change.

Accountabilities

Before applying, ensure this is the right seat for you on our team. At Kane, the Senior Account Manager is accountable for the following:

• Strategy, writing and research support - Under the guidance and direction of your supervisor, you will participate in writing and presenting detailed, well-researched integrated marketing and communication plans for your clients. You may assist in conducting research and analysis, developing content strategies, writing findings reports and developing performance reports, case studies and award submissions. You brief internal teams and outside resources (such as freelance designers/writers, research specialists, web designers, community relations experts, etc.) on strategy, providing the input they need to complete their jobs.
• Scope execution - You are involved in the day-to-day workflow and implementation of approved plans and strategies - working with your team to implement research and communications plans and with other specialists to execute strategies beyond your individual capabilities. You will ensure that everything flows through the proper process, has been approved by the appropriate personnel and has been thoroughly proofread and meets expectations set forth in plans/briefs/standards guides. You may pick up a variety of tasks to ensure scopes of work are executed, from writing content to developing media lists to pitching media.
• Budget reviews and project estimating - You will help to prepare budget worksheets/estimates and review project budgets weekly - informing your supervisor regularly of progress and involving them immediately in the event of potential budget problems.
• Client relationship management - You will contact and form relationships with day-to-day client contacts, with a focus on providing superior and proactive customer service. You ensure client relations are positive and stable; and that your supervisor is immediately informed of any potential problems with client/agency relations. You will recommend possible solutions, using your on-the-ground knowledge of your client.
• Project scoping - You will gather information from the client and work with internal and external partners to develop proposals or briefs for new client projects or scopes of work under the guidance of your supervisor. With the approval of your supervisor, you may work directly with digital or research partners to obtain proposals and estimates relevant to work requested by or recommended to your clients. As needed, you will recommend and develop change orders.
• Plan writing - For accounts you lead and support, you will develop and support the development of strategic communications plans using the Kane Way process. This includes working with your team to ask questions that clearly define the problem communications need to solve and what success looks like. You will work with your team to develop plans to achieve outcomes for the client that result in a positive business impact as a result of the communications plan or program. Plans will identify the business objective and include communications goals, objectives and KPIs that you work with your team to manage and measure throughout the project.
• Account retention, growth and projections - You will provide exceptional service to your clients - responding to their needs, requests and changes in direction quickly. You stay abreast of the communications, marketing and PR industries as well as your clients’ industries in order to bring new ideas to your client and supervisor. For any accounts you lead without the support of an Account Supervisor, you will work with the individual you report to in order to set annual growth and retention goals, working with your supervisor. You will be trained on how to provide monthly team resourcing and financial projections for clients, which will aid in staff and bandwidth planning.
• Special projects - work on special projects, as needed.
• Participate in and attend networking events

Benefits and Compensation

Kane is continuously adding to and strengthening our benefits package year over year. A growing business, we offer an environment with opportunities for career advancement. Our current compensation and benefits for this position include:

· Salary commensurate with years of experience

· PTO

· Hybrid work environment

· 401K

· Health Insurance

· Dental Insurance

· Vision Insurance

· Accident & Critical Illness Coverage

· Parking stipend

· Onsite fitness center and an employee lounge with vending

· Endless office snacks

· Professional development and many networking event opportunities

· Great Downtown Milwaukee location

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• On-site gym
• Paid time off

Work Location: Hybrid remote in Milwaukee, WI 53202