Public Safety Dispatcher

Overview
Job Overview
We are seeking a dedicated and detail-oriented Dispatcher to join our team. The ideal candidate will be responsible for coordinating the movement of personnel and resources, ensuring efficient communication between various departments, and providing critical support in emergency situations. This role requires strong organizational skills, the ability to analyze information quickly, and a commitment to maintaining high standards of service.

Responsibilities

• Efficiently manage incoming calls and dispatch requests to appropriate personnel or resources.
• Transcribe messages accurately and relay information in a timely manner.
• Utilize GPS technology to track and direct vehicles or personnel as needed.
• Maintain clear communication with law enforcement and emergency services when necessary.
• Analyze data related to dispatch operations to improve efficiency and response times.
• Negotiate with service providers or clients to resolve issues or adjust schedules as required.

Minimum Qualifications

Either I

Six months of experience in the California state service performing the duties of a Public Safety Operator, California Highway Patrol.

Or II

One year of experience in dispatching work involving the operation of radio communications equipment; or as an operator of a telephone switchboard or console.

Or III

Two years of experience involving a substantial amount of telephone contact or three years of direct contact with the public or other employees. Such experience must involve the responsibility to perform numerous tasks simultaneously or progressively responsible experience in a field requiring decision-making ability and the exercise of judgment. (Thirty semester or 45 quarter units of college level courses may be substituted for one year of the required experience.)

Or IV

Successful completion of 60 semester or 90 quarter units of college level courses. (Persons who will complete the required units during the current semester/quarter will be admitted to the examination, but they must produce evidence of successful completion of the units before they may be considered eligible for appointment.)

Or V

Successful completion of the POST Certified Public Safety Dispatcher Basic Course and six months of experience involving a substantial amount of direct and/or telephone public contact.

Special Requirements

• The position(s) require(s) a Drug Screening be passed prior to being hired.
• The position(s) require(s) a Background Investigation be cleared prior to being hired.
• The position(s) require(s) Medical Clearance prior to being hired.
• Incumbents currently in the classification who are eligible to transfer shall upload a completed and signed CHP 220N, Request for Transfer-Nonuniformed, form to this job control. The most senior same class transfer applicant who responds by the final filing date shall be selected. CHP 220N link: https://chp2go.sharepoint.com/sites/Starpoint/Forms/shared%20documents/loadforms/Chp220N.pdf
• This position requires the ability to type at a minimum speed designated on the Classification Specifications (link available in the minimum requirements section). You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed prior to being hired. Additional information regarding acceptable typing tests: https://calcareers.ca.gov/CalHRPublic/GeneralInfo/TypingCertification.aspx.
• Possession of Minimum Qualifications will be verified before appointment. To satisfy the minimum qualification requirement with education, you must include your unofficial transcript(s)/diploma for initial review. Original diplomas or official, sealed transcripts will be required before the start date. Applicants with foreign transcript(s)/degree(s) must provide a third-party transcript/degree credential evaluation that indicates the number of units to which the foreign coursework is equivalent.

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Criminal Record Supplemental Questionnaire

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Employees are expected to report to work on time, with a minimum number of absences and are expected to work nights, week-ends and holidays. Employees must be able to work independently and cooperatively with a large group of people; perform multiple tasks simultaneously in a fast paced work environment; work under stress and maintain composure; hear in the presence of significant background noise; retain, recall and apply pertinent policies, procedures and other information and follow instructions precisely; speak over the radio/telephone quickly and be easily understood; communicate effectively; adapt quickly to a variety of personalities and situations; give professional and courteous service to every contact; determine officers welfare from voice inflection; establish priorities and take appropriate action; extract critical information from incoming calls and take effective action; anticipate officers need for assistance and act clearly and quickly; type information into a computer quickly and accurately while receiving verbal information; recognize standard alpha-numeric sequences.

Join our team as a Dispatcher where you will play a crucial role in ensuring smooth operations and effective communication within our organization. Your contributions will be vital in maintaining safety and efficiency in our services. Visit CHPmadeformore.com and attend a free Dispatch Hiring Seminar via Zoom.

Pay: $5,307.00 - $7,306.00 per month

Benefits:

• 401(k)
• 457(b)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person