Public Safety Dispatcher ll

JOB
Connected by Amazing Employees The City of Murrieta is accepting applications for the position of Public Safety Dispatcher ll (Lateral) to to fill one (1) current vacancy in our Police Department. The eligibility list established may be used to fill upcoming vacancies within this classification for up to one (1) year. THE POSITIONThe ideal candidates should be able to deal effectively with a diverse public in routine and emergency situations and demonstrate high communication skills. Prior experience as police, fire, or medical dispatcher is highly desirable. The City has implemented Emergency Medical Dispatching (EMD) for all communications personnel. DEFINITIONUnder general (Public Safety Dispatcher II) supervision, receives police and emergency calls, and dispatches police and fire units following prescribed procedures; answers non-emergency calls for public safety and other City departments; performs a variety of general administrative support duties including record keeping, typing, and filing; and performs related work as required. SUPERVISION RECEIVED AND EXERCISEDReceives general (Public Safety Dispatcher II) supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff. CLASS CHARACTERISTICSPublic Safety Dispatcher II - This is the fully qualified journey-level classification in the Public Safety Dispatcher series. Positions at this level are distinguished from the Public Safety Dispatcher I by the performance of the full range of duties as assigned, working independently, and exercising judgment and initiative. All activities must be performed within specified legal guidelines. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the Senior Public Safety Dispatcher in that the latter provides technical and functional direction over lower-level staff. Positions in the Public Safety Dispatcher series are flexibly staffed; positions at the Public Safety Dispatcher II level are normally filled by advancement from the Public Safety Dispatcher I level; progression to the Public Safety Dispatcher II level is dependent on (i) management affirmation that the position is performing the full range of duties assigned to the classification; (ii) satisfactory work performance; (iii) the incumbent meeting the minimum qualifications for the classification including any licenses and certifications; and (iv) management approval for progression to the Public Safety Dispatcher II level. ESSENTIAL FUNCTIONSManagement reserves the right to add, modify, or remove job duties as necessary and will make reasonable accommodations to enable qualified individuals to perform the position’s essential functions. The omission of a specific duty does not preclude it from being assigned if it is similar, related, or logically aligned with the role’s overall responsibilities. Receives police and emergency calls for service; assesses with the caller the nature of the call through a series of questions and formulates a call for service; determines the severity of the call; ascertains officer safety and public safety needs with the caller; takes action as prescribed through standard operating procedures and/or refers to supervisor or manager for directionDispatches public safety emergency units in accordance with established procedures and policies using a computerized dispatch system, including determining priority of emergency and contacting and sending appropriate response unitsMaintains contact with field units, including accounting for location and status of units and maintaining records of field calls; sends back-up units, as necessary, ensuring the safety of field unitsDispatches and communicates with fire and rescue personnel on the radio, while taking numerous emergency and non-emergency calls during emergency and high priority events; relays information to appropriate dispatchers when additional resources are neededProvides general information to the public; refers callers to appropriate agencies; calms angered or distraught callers; maintains professionalism in radio transmissions during hectic, tense and dangerous situationsOperates multiple computers, telephone lines, and radio console and telecommunication equipment simultaneously while performing dispatching activities; tests and inspects equipment as assigned; may troubleshoot equipment issues as requiredLogs call data in a written or automated format; monitors calls after initial dispatch to provide additional coordination, support, or informationEnters, updates, and retrieves a variety of records from teletype database, including stolen vehicles and property, vehicle registration information, guns and property, and warranted or missing persons, restraining orders, and all out-of-state information including, but not limited to, driver's license, license plates and criminal historyAccesses federal, state, and local law enforcement information databases to obtain information regarding outstanding warrants, criminal history, records information, and vehicle data; relays such information to sworn staffServes as a liaison to the public and representatives of other agencies for the department; provides initial non-emergency contact with the public and representatives of other agencies for the requesting of police records or related services; determines the nature of the contact; provides factual information regarding services, policies, and procedures, which requires a knowledge of legal guidelines, departmental policies and procedures, and the use of tact and discretion, or directs the caller to the proper individual or agencyMaintains accurate departmental and law enforcement records and files; researches and compiles information from such filesAttends necessary training, shift briefing sessions, participates in drills, and test scenarios to prepare for unexpected emergenciesObserves and complies with all City and mandated safety rules, regulations, and protocolsPerforms other duties as assigned

EXAMPLE OF DUTIES
EDUCATION AND EXPERIENCEAny combination of education, training, and experience that provides the required knowledge, skills, and abilities may be considered qualifying. A typical way to obtain the required qualifications includes: Public Safety Dispatcher ll - High School Diploma or equivalent (GED)Public Safety Dispatcher II - Two (2) years of experience performing public safety dispatch dutiesHIGHLY DESIRABLEExperience as a police, fire, or medical dispatcher LICENSES AND CERTIFICATIONSPublic Safety Dispatcher II: Possession of P.O.S.T. Basic Dispatcher certificateMust obtain CPR Certification within 6 monthsMust obtain EMD Certification within one yearAbility to travel to meetings, trainings, site visits, and special events throughout the City may be required. Employee must have access to reliable transportation as needed. NECESSARY SPECIAL REQUIREMENTA minimum typing ability of 40 words per minute.SPECIAL REQUIREMENTSMust successfully complete a comprehensive background investigation, which includes a state and federal fingerprint-based background check (Live Scan), driving records screening, and a non-safety pre-employment physical and drug screening exam.

SUPPLEMENTAL INFORMATION
SCHEDULEMust be available to work a varying schedule including weekends, weekdays, evenings, and holidays (hours and days are adjusted as needed by the Department).APPLICATION PROCEDURE A City application form, P.O.S.T. Basic Dispatcher certificate (if applying for Public Safety Dispatcher II), and typing certificate must be submitted online. Applicants can apply online at www.MurrietaCA.gov.SELECTION PROCESSCandidates must clearly demonstrate through their application materials that they meet the employment standards outlined above. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the position may consist of any combination of appraisal interview, performance test and writing exercise to evaluate the applicant's skill, training, and experience for the position. Successful applicants will be placed on an eligibility list. The City may also merge lists.SPECIAL EMPLOYMENT REQUIREMENTS The selected candidate(s) must successfully complete pre-employment clearances, which may include a physical, drug screen, and Live Scan background investigation. Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. EQUAL EMPLOYMENT OPPORTUNITYThe City of Murrieta is committed to providing equal employment opportunities to all employees and applicants for employment. All employment practices such as recruitment, selection, and promotions are administered in a manner designed to ensure that employees and applicants for employment are not subjected to discrimination on the basis of race, color, religion, sex, sexual orientation, national origin, age (over 40), marital or veteran status, genetic information, gender identity, gender expression, medical condition, disability, or any other basis that is inconsistent with federal, state or local laws.THE DEPARTMENTThe Murrieta Police Department was formed in 1992 and has grown to 114 sworn officers and 72 professional support staff. The Department is proud of its partnership with the community to fight crime and enhance the quality of life for those who live, work, and play in Murrieta. The Police Department has its own communications center that provides dispatching services for Menifee Police, Murrieta Police, and Fire Departments. In addition to patrol and general investigations, the Police Department has sworn assignments to include juvenile investigations and school resource officers; task force positions to include auto theft, major narcotics, gangs, parole/probation compliance, and computer forensics; and assignments in traffic and off-road enforcement, SWAT, and crisis/hostage negotiations. It is the Police Department's mission to provide the highest quality service to the community. The FBI has ranked the City of Murrieta as the third safest city to live in. With the support of Murrieta voters through the addition of a local sales tax (Measure T), the Police Department is investing in additional personnel, equipment, and technology that will allow us to maintain, if not improve, our standing.COMMUNITYLocated just north of San Diego County, the City of Murrieta is home to approximately 120,000 people. Central to all of Southern California, residents of Murrieta live in one of the safest cities in the U.S. With top-ranked schools, 53 parks, and 1,300 acres of parks, trails, and open space, it is consistently ranked the top place to live in SW Riverside County. With a dynamic business environment, one of the lowest unemployment rates in the state, and a high median income. Murrieta offers its residents an exceptional quality of life in an engaged and connected community. FLSA Status: Non-Exempt Organization: Murrieta General Employees Association Adopted: 8/9/2022