QA Executive (International Campaign)

Key Responsibilities:

* Monitor inbound and outbound calls, chat, and email interactions to assess quality and compliance with company standards.

* Evaluate agent performance based on pre-defined criteria such as communication skills, accuracy, empathy, and policy adherence.

* Provide constructive feedback and coaching to agents to help improve performance and service delivery.

* Identify training needs and assist in developing quality improvement initiatives.

* Maintain accurate QA reports and share performance insights with management.

* Collaborate with team leads and managers to enhance customer satisfaction and overall process efficiency.

Requirements:

* Bachelor’s degree in Business Administration, Communication, or a related field.

* Minimum 1–2 years of experience in a Quality Assurance or similar role (Call Center experience preferred).

* Strong analytical, listening, and communication skills.

* Ability to provide objective feedback and maintain a professional approach.

* Proficiency in MS Office and QA monitoring tools.

Job Type: Full-time

Pay: Rs70,000.00 - Rs100,000.00 per month

Work Location: In person