QA Test Engineer - Experience in Assurance Framework, Service quality, Incident management or C ...

QA Test Engineer - Experience in Assurance Framework, Service quality, Incident management or CX Assurance

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

Job Summary

To establish and execute a comprehensive Experience Assurance Framework ensuring that all customer-impacting incidents are detected, analyzed, resolved, and prevented from recurrence.

Key Responsibilities

• Develop and maintain incident detection channels to identify customer-impacting issues promptly.
• Design and implement an Experience Assurance Framework that governs the monitoring and resolution of service-related incidents.
• Perform root cause analysis (RCA) for identified incidents to determine technical and operational causes.
• Analyze incident data, segment affected customers, and assess impact severity.

Required Skills

• Bachelor's degree in Computer Science, Information Systems, or Quality Engineering.
• Minimum 4 years of experience in service quality, incident management, or CX assurance.
• Strong analytical and documentation skills with proven RCA experience.
• Knowledge of incident management systems (ServiceNow, Jira, or equivalent).

What's On Offer

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to . Your interest will be treated with strict confidentiality.

Consultant Details

EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' personal information and privacy policy.