Qatar Executive - Cabin Services Training Manager

• Closing date: 08-Dec-2025

About the Role:

As Cabin Services Training Manager at Qatar Executive, you will design, implement, and oversee a world-class training program for Qatar Executive Cabin Crew. This program will set Qatar Executive apart through exceptional refinement and personalized service, supporting both solo-crew and multi-crew business jet operations. Your role ensures alignment with the company’s luxury brand and commitment to service excellence across the global fleet.

Key Responsibilities include:

• Develop/maintain a comprehensive Service Training Curriculum for Executive Cabin Crew, implement induction and recurrent training programs in service standards, etiquette, and cabin presentation for both solo-crew and corporate aviation transitions.

• Provide specialized training in fine dining, wine and spirits, guest experience, bespoke concierge requests, special flights, and VIP amenities. Conduct service and cabin layout training for new aircraft types, including Gulfstream G650ER, G700, Global 5000, Airbus A320, and Airbus A340.

• Coordinate with external providers to maintain relationships with industry leaders in hospitality and luxury service.

• Delivering training sessions and coordinating with external providers to maintain strategic partnerships with industry leaders in hospitality and fine service.

• Managing training logistics, scheduling, coordination, and evaluation to ensure the highest standards are consistently achieved.

• Monitor and evaluate training outcomes through performance reviews, post-flight feedback, and service metrics. Coach and mentor the Cabin Services Training Team, ensuring consistent delivery of high-quality training.

• Collaborate with departments such as Cabin Services Operations, Safety & Quality, Crew Planning, and Human Resources to align training with operational and recruitment standards.

• Regularly review and update training programs based on feedback and emerging trends to maintain excellence and innovation.

• Continuously enhance the Qatar Executive brand proposition through research and application of emerging service concepts, lifestyle trends, and personalized guest experience techniques.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

About you:

We are seeking a passionate, innovative, and experienced professional to join the Qatar Executive Training Team.

To be successful in this role you will have:

• Bachelor’s Degree with minimum 6 years of job-related experience or High School Qualification / Vocational Qualification /Diploma or Equivalent with minimum 7 years of job-related experience.

• Extensive experience in cabin service within luxury hospitality or premium/private aviation.

• Previous experience in private aviation cabin operations as solo crew and multi crew

• In-depth knowledge of global business aviation markets and evolving client expectations.

• Strong communication and presentation skills, with the ability to influence diverse groups.

• Proficient in data analysis and reporting on individual performance.

• Excellent English communication skills

• Familiar with EASA/QCAA/CAA cabin training requirements.

Preferred Requirements:

• Recognized credentials in Learning & Development or Adult Education.

• Multilingual proficiency

• Proven experience with Learning Management Systems, training technologies, and reporting tools.

• Willingness and ability to travel internationally to support training and operational requirements across the Qatar Executive fleet.

About Qatar Airways Group

Our story started with four aircrafts. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.

Qatar Airways was awarded Skytrax Airline of the Year an unprecedented 9 times - 2011, 2012, 2015, 2017, 2019, 2021, 2022, 2024 and 2025.

In 2024, Qatar Airways was awarded ‘Airline of the Year’, ‘World’s Best Business Class’, ‘World’s Best Business Airline Lounge’ and ‘Best Airline in the Middle East’.

Qatar Airways currently flies to nearly 170 destinations worldwide, connecting through its Doha hub, Hamad International Airport, the ‘World’s Best Airport’, as voted by voted by Skytrax in 2021, 2022, and 2024. In 2024, Hamad International Airport also received the ‘Best Airport in the Middle East’ accolade for 10 consecutive years, as well as ‘World’s Best Airport Shopping’ for the second year in a row.

How to apply

If you have what it takes to be part of our 5-star team, please take the first step and apply now by uploading your CV and completing the online application.