QMS Implementation and Support Executive

Job Title: QMS Implementation and Support Executive

Location: Gulshan-e-Iqbal, Karachi

Job Description:

• Overseeing the software implementation process, ensuring adherence to timelines and client expectations.
• Providing prompt technical assistance, resolving issues, and escalating complex problems when necessary.
• Maintaining proactive communication to strengthen client relationships and enhance customer satisfaction.
• Identifying and implementing strategies to improve software deployment and support efficiency.
• Conducting client training sessions to ensure effective software usage and knowledge transfer.
• Preparing reports on trends, processes, and results while creating user-friendly FAQs and detailed synopses of procedures.
• Proactively identifying opportunities to enhance customer service.
• Assisting clients in configuring QMS software to meet regulatory standards such as FDA 21 CFR Part 11, ensuring compliance with industry requirements.

Requirements:

• Pharm D graduate or Master’s in Chemistry.
• 1 to 2 years of experience in the QA department of a pharmaceutical company.
• Proficiency in QMS or enterprise software systems.
• Strong understanding of the complete QA/QC cycle.
• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication skills with the ability to simplify complex technical concepts for non-technical users.
• Strong problem-solving abilities and attention to detail.

Job Type: Full-time

Experience:

• Pharmaceutical Quality Assurance and Quality Compliance: 1 year (Required)

Work Location: In person