Quality Analyst

Job Title: Quality Analyst

Location: Kharadi, Pune (Onsite)

Shift: Night Shift | 6:30 PM – 3:30 AM (EST Time Zone)

Experience: 1–3 years (Quality Analyst)

Industry: B2B Marketing / Demand Generation

Job Summary:

UnboundB2B is looking for a Quality Analyst (QA) with 1–3 years of relevant experience. As a QA Analyst, you will be responsible for conducting 100% audits of calls and data points to ensure compliance with quality standards and project requirements. You will play a key role in maintaining reporting accuracy, identifying process gaps, and collaborating with Operations to enhance overall project quality.

Key Responsibilities:

• Audit Voice and Non-Voice leads to ensure compliance with project requirements.
• Prepare, maintain, and publish internal and external quality reports.
• Track campaign/project progress and audit queues to ensure timely deliveries.
• Take ownership of audit completion within TAT to meet deliverables.
• Maintain Audit SOPs and conduct regular calibrations with the Operations team.
• Partner with Operations to conduct timely refreshers and training sessions.
• Perform trend analysis and provide insights for continuous process improvement.
• Investigate escalations, identify root causes, and suggest preventive measures.
• Maintain productivity reports and track KPIs.

Requirements:

• 1–3 years of experience as a Research Analyst in a similar role.
• Strong written and verbal communication skills in English.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Strong analytical and documentation skills.
• Ability to collaborate effectively and work as a team player.
• Willingness to work night shifts (EST time zone: 6:30 PM – 3:30 AM IST).
• Ownership-driven, detail-oriented, and committed to excellence.

Benefits:

• Be part of a fast-growing B2B marketing agency serving North America.
• Tremendous career growth opportunities for high performers.
• Opportunity to learn directly from the leadership team and enhance soft skills, project management, and analytical expertise.
• Competitive pay package and employee benefits.

Immediate Joiners Preferred | Onsite Role (Kharadi, Pune)

Job Types: Full-time, Permanent

Pay: ₹13,978.50 - ₹20,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Experience:

• research analyst: 1 year (Required)

Work Location: In person