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Quality Analyst

JOB_REQUIREMENTS

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Job descriptions:

  • Monitor the calls of each advisor and provide immediate feedback to them in case of critical errors and non-critical errors.
  • Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation.
  • Report contacts handling performance and statistics through monitoring and test contact evaluation. Also share daily, weekly, and monthly reports submitted to the Quality Assurance Supervisor.
  • Will be responsibility to meet Quality related service level monthly
  • Randomly monitor calls to ensure Client standards are maintained.
  • Provide regular feedback to team Members regarding the performance of the team and any issue that needs escalation.

Relevant experience candidates need to apply.

Please share resume on hr@traveljunky.in

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

  • Paid sick time

Education:

  • Bachelor's (Preferred)

Work Location: In person

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