Quality Analyst

Job descriptions:

• Monitor the calls of each advisor and provide immediate feedback to them in case of critical errors and non-critical errors.
• Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation.
• Report contacts handling performance and statistics through monitoring and test contact evaluation. Also share daily, weekly, and monthly reports submitted to the Quality Assurance Supervisor.
• Will be responsibility to meet Quality related service level monthly
• Randomly monitor calls to ensure Client standards are maintained.
• Provide regular feedback to team Members regarding the performance of the team and any issue that needs escalation.

Relevant experience candidates need to apply.

Please share resume on hr@traveljunky.in

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Paid sick time

Education:

• Bachelor's (Preferred)

Work Location: In person