Quality Analyst (QA) – Call Center | Karachi

Job Description:

We are looking for a Quality Analyst (QA) to join our Call Center team based in Gulshan-e-Iqbal, Karachi.
The QA will be responsible for monitoring, evaluating, and improving agent performance to ensure the highest level of customer service and compliance with company standards.

Job Details:

• Location: Gulshan-e-Iqbal, Karachi
• Shift Timing: 5:45 PM – 12:30 AM (Monday to Saturday)
• Salary: Competitive (based on experience)
• Department: Quality Assurance – Call Center

Key Responsibilities:

• Monitor live and recorded calls to assess agent performance
• Evaluate communication and process compliance
• Identify training needs and share feedback with team leads & HR
• Maintain QA reports, scorecards, and performance records
• Recommend process improvements for better customer experience
• Ensure call standards are consistently met

Requirements:

• Minimum 1 year of QA experience in a call center or BPO environment (travel campaign experience is a plus)
• Excellent English communication and listening skills
• Strong attention to detail and analytical mindset
• Ability to provide constructive feedback and coach agents
• Punctual, responsible, and career-oriented

What We Offer:

• Professional and collaborative work environment
• Career growth and recognition opportunities
• Competitive salary and performance-based bonuses

How to Apply:

Interested candidates are encouraged to apply with an updated CV.
Only serious and experienced candidates will be shortlisted.

Job Type: Part-time

Pay: From Rs25,000.00 per month

Application Question(s):

• Is it easy for you to come to our office which is close to NIPA CHOWRANGI?

Education:

• Intermediate (Preferred)

Language:

• Fluent in English (Required)

Location:

• Karachi (Required)

Work Location: In person