Quality Assurance

Hiring: Call Quality Assurance Agent – Lahore

Company: Dynamic Solutions
Location: On-site, Lahore
Job Type: Full-time

About Us:
Dynamic Solutions is a leading BPO and software solutions provider expanding into eCommerce and customer experience. We’re hiring QA Agents to monitor and improve call center performance.

Responsibilities:

• Evaluate call quality and agent performance.
• Prepare QA and KPI reports.
• Identify performance trends and ensure standards are met.
• Conduct feedback and calibration sessions.
• Maintain accuracy and fairness in call scoring.

Requirements:

• Minimum Intermediate (12th Grade).
• 1+ year QA or call center experience.
• Good English listening & communication skills.
• Proficient in Excel/Google Sheets.

Why Join Us:

• Growth-focused BPO environment.
• Opportunity to shape service quality standards.

Apply: recruiter@dynamicsols.com
WhatsApp: 0340-0003008

Job Type: Full-time

Pay: Rs11.00 - Rs22.00 per month

Work Location: In person