Quality Assurance Associate

Position Purpose:

The Quality Assurance (QA) Associate ensures that all training and consultancy services at Prime Educational Hub comply with international quality standards, accreditation requirements, and internal policies. The role supports continuous improvement, audit readiness, and consistent delivery of high-quality education and consultancy solutions.

Key Roles & Responsibilities

1. Compliance & Accreditation

• Ensure compliance with national and international accreditation bodies (OTHM, NVQ, ISO, JCI, CARF, etc.).
• Maintain documentation required for audits, approvals, and re-certifications.
• Support in preparing quality manuals, policies, and standard operating procedures.

2. Training Quality Monitoring

• Monitor training delivery to ensure it aligns with approved curricula, learning outcomes, and accreditation standards.
• Collect and review learner feedback forms, attendance, and progress trackers.
• Support tutors in following PEH’s quality guidelines.

3. Internal Audits & Continuous Improvement

• Conduct internal quality checks on training and consultancy documentation.
• Identify gaps and recommend corrective and preventive actions (CAPA).
• Assist in preparing for external audits, inspections, and accreditation reviews.

4. Record Management

• Maintain accurate and updated records of learners, trainers, and consultancy projects.
• Ensure secure storage of assessment records, certificates, and progress reports.
• Track and report non-conformities and resolutions.

5. Reporting & Coordination

• Prepare periodic QA reports for management review.
• Coordinate with the Academic Director, Tutors, and Operations team for quality assurance matters.
• Support in aligning company practices with ISO 9001, 45001, 22301, and other management system standards.

6. Customer & Stakeholder Satisfaction

• Monitor client and learner satisfaction through surveys and feedback tools.
• Ensure timely resolution of complaints or concerns.
• Promote a culture of quality, safety, and compliance across the organization.

Skills & Competencies Required

• Strong knowledge of Quality Assurance principles and accreditation requirements.
• Familiarity with ISO standards and education/training compliance frameworks.
• Good documentation and reporting skills.
• Attention to detail with strong organizational abilities.
• Effective communication and teamwork skills.

Job Types: Full-time, Fresher

Pay: Rs25,000.00 - Rs40,000.00 per month

Work Location: In person