Quality Assurance Executive

Job Title: Quality Assurance (QA) Executive
Location: Main Peshawar Road, Rawalpindi
Shift: 7:00 PM – 4:00 AM (PST) | Night Shift (On-site)

Redefine Quality. Redefine Your Career.

At Amigos BPO, quality is more than a process — it’s our promise. We are looking for a QA Executives to play a strategic role in raising performance standards, ensuring compliance, and shaping customer experiences that exceed expectations.

This is a high-impact position where your insights and leadership will directly influence agent growth, customer satisfaction, and organizational success.

Key Responsibilities

• Oversee call monitoring and evaluate interactions for compliance, quality, and customer satisfaction.
• Implement QA frameworks, scorecards, and performance metrics aligned with global standards.
• Deliver structured, solution-driven feedback to enhance agent and team performance.
• Identify recurring challenges and collaborate with management to recommend process improvements.
• Ensure strict adherence to internal quality benchmarks and regulatory guidelines.
• Prepare comprehensive QA reports for leadership review and strategic decision-making.

Requirements

• Minimum 6–12 months of QA experience in a BPO/call center environment (executive-level exposure preferred).
• Strong knowledge of call center operations, KPIs, and compliance protocols.
• Exceptional listening, analytical, and communication skills.
• Advanced proficiency in QA tools and Microsoft Excel.
• Ability to influence and coach with professionalism and impact.
• Flexible to work U.S. night shift timings.
• Organised, detail-focused, and proactive with a passion for excellence.

What We Offer

• Market-competitive salary with executive-level growth opportunities.
• Clear career progression into senior quality and operations leadership roles.
• Exposure to U.S. standards in healthcare and sales-based campaigns.
• Ongoing training, certifications, and skill enhancement programs.
• A culture that values innovation, accountability, and collaboration.
• Consistent night shift schedule aligned with U.S. hours.

At Amigos BPO, QA Executives don’t just check quality — they define it, lead it, and scale it. If you’re ready to own impact, drive performance, and set new standards, we want you on our team.

Job Type: Full-time

Work Location: In person