Call Center QC Executive

Leads Expert is Hiring!

Position: QC Executive – Call Center
Location: Rawalpindi / Islamabad
Schedule: Monday – Friday (Night Shift)
Salary: Market Competitive

About the Role:
We are looking for a detail-oriented and proactive QC (Quality Control) Executive to join our team at Leads Expert. The QC Executive will be responsible for monitoring calls, evaluating agent performance, and ensuring that company standards for quality and compliance are consistently met.

Key Responsibilities:

• Listen to and evaluate recorded/live calls to measure performance.
• Ensure agents are following scripts, compliance rules, and quality guidelines.
• Provide timely and constructive feedback to agents and team leaders.
• Document errors, compliance issues, and improvement areas.
• Prepare daily/weekly quality reports for management.
• Suggest strategies to improve overall call quality and customer satisfaction.
• Collaborate with trainers and supervisors to bridge performance gaps.

Requirements:

• Bachelor’s degree (preferred) or relevant experience.
• Previous experience as a QC Executive / Call Quality Analyst in a call center.
• Strong English listening and comprehension skills.
• Excellent attention to detail and analytical ability.
• Ability to provide feedback in a professional and motivating manner.
• Knowledge of call center processes and compliance standards.

What We Offer:

• Competitive salary package.
• Growth and learning opportunities.
• A collaborative and professional work environment.
• The chance to ensure high-quality service delivery at Leads Expert.

How to Apply:
HR Contact: 0333 9739861
Office: Leads Expert, 2nd Floor, Nadra Building, Rehmanabad, Murree Road, Rawalpindi

At Leads Expert, quality is at the heart of what we do. Join our team and make an impact by ensuring the highest standards in customer interactions.

Job Type: Full-time

Pay: Rs45,000.00 - Rs65,000.00 per month

Experience:

• Call Center: 1 year (Preferred)

Work Location: In person