QA Executive

Company Overview:

Join our dynamic team at Shark Technologies, where innovation meets passion! We are a leading company dedicated to the growth of it's employees. With a commitment to excellence and a supportive work culture, we empower our employees to thrive and grow professionally.

Position: QA Executive

Location: Bahria Town, Rawalpindi

About the Role:

As a QA Executive at Shark Technologies, you will play a crucial role in ensuring the quality and excellence of customer interactions. You will monitor and evaluate agents’ performance, ensuring adherence to company standards, improving customer satisfaction, and enhancing the overall customer experience. Your work will contribute to optimizing operations and driving continuous improvement in service quality.

Key Responsibilities:

Conduct quality assurance monitoring and evaluations of customer service calls, emails, and chat interactionsAssess agents’ performance based on established quality standards and KPIs (Key Performance Indicators). Provide actionable feedback and coaching to agents to improve performance and customer service skills. Collaborate with team leads and supervisors to address quality issues and implement process improvements. Prepare and analyze quality performance reports, identifying trends and areas for improvement. Ensure that operations adhere to company policies, industry standards, and regulatory requirements. Assist in training new agents on quality standards and best practices. Continuously evaluate and refine quality assurance processes to enhance service delivery and customer satisfaction.

Qualifications:

2 years of experience in a customer service environment, with a focus on quality assurance or service delivery.
Strong understanding of operations, customer service metrics, and QA best practices. Excellent communication and interpersonal skills, with the ability to provide constructive feedback.
Detail-oriented with strong analytical skills to assess agent performance and identify areas for improvement
Ability to work well in a fast-paced, dynamic environmentProficiency with QA tools and call monitoring software is a plus

Why Shark Technologies?

At Shark Technologies, we believe in delivering exceptional customer service, and that starts with a dedicated and skilled team. As a QA Executive, you’ll help us maintain the high standards that our customers expect, while working in a collaborative and growth-oriented environment.

Send Your resume at:

0317-5099353

Join us on our journey to excellence - apply today and become part of our vibrant team at Shark Technolgies

Job Type: Full-time

Pay: Rs40,000.00-50,000 per month

Ability to commute/relocate:

Rawalpindi: Reliably commute or planning to relocate before starting work (Required)

Experience:

Quality Assurance: 1 year (Required)

Job Type: Full-time

Work Location: In person

Job Types: Full-time, Fresher

Pay: Rs40,000.00 - Rs50,000.00 per month

Ability to commute/relocate:

• Rawalpindi: Reliably commute or planning to relocate before starting work (Required)

Experience:

• QA: 1 year (Required)

Work Location: In person