Quality Assurance Executive(QA)

We are looking for Quality Assurance Executive(QA) individuals with great verbal communication skills, for international projects/campaigns

Salary: 45,000/-PKR Monthly plus attractive Bonuses / Incentives.

Responsibilities:

✅ Perform live call monitoring and provide trend data to the site management team.

✅ Perform daily evaluations of customer interacting departments.

✅ Participate in all QA meetings, training and workshops to be aligned with the team and better understand the updates and processes.

✅ Making and sharing daily productivity reports.

✅ Participate and coordinate in calibration sessions.

✅ Call Scoring according to call evaluation.

✅ Provide feedback to Sales reps, team leaders, and managers.

✅ Conduct feedback and training sessions for reps.

✅ Resolve any disputes filed by reps, TLs, and/or Managers.

✅ Prepares and analyzes internal and external quality reports for management staff review.

✅ Perform any and all other duties as assigned.

✅ Achieve all daily and monthly KPIs.

Qualifications and Skills Needed:

✅ Bachelor’s Degree is preferred.

✅ Excellent English communication skills

✅ Must be comfortable with working night shift.

✅ Excellent verbal, written, and interpersonal communication skills.

Job Type: Full-time

Pay: From Rs45,000.00 per month

Work Location: In person