Quality Assurance (QA) Officer – UK Campaign (Call Centre)

C&F Systems is a leading inbound call center in Rawalpindi serving UK-based travel agency partners. We are currently hiring a Quality Assurance Officer to monitor and maintain call quality, ensure compliance with sales SOPs, and support team performance through effective evaluation and reporting.

Key Responsibilities:

• Listen to call recordings of all incoming sales and support calls.
• Monitor adherence to company SOPs by the sales and customer service teams.
• Evaluate the quality of customer interactions and identify improvement areas.
• Generate daily reports on the quality of leads handled, client responses, and overall call handling.
• Work closely with the management team to ensure continuous improvement.

Requirements:

• Minimum 1 year of experience as a QA Officer in a UK or US-based BPO/call center is mandatory.
• Strong listening and evaluation skills.
• Excellent verbal and written communication in English.
• Ability to prepare structured and insightful QA reports.
• Knowledge of sales processes in a call center environment is a plus.

Job Type: Full-time

Pay: Rs45,000.00 - Rs60,000.00 per month

Application Question(s):

• Do you have experience as Quality assurance officer at any UK or US based BPO

Education:

• Bachelor's (Preferred)

Experience:

• Quality assurance officer at BPO or call center : 1 year (Required)

Language:

• Enlgish (Preferred)
• English (Preferred)

Work Location: In person