Quality Assurance Officer

Job Summary:

The Quality Assurance Officer ensures that all services and internal processes of W3 Solutionz FZE meet established quality standards, client requirements, and international best practices. This role involves implementing and maintaining quality management systems (QMS), performing audits, evaluating compliance, and supporting continuous improvement initiatives across various departments.

Key Responsibilities:

• Implement, monitor, and maintain the company’s Quality Management System in accordance with ISO 9001 and other applicable standards (e.g., ISO 14001, 45001, 27001).
• Conduct internal audits and quality checks to identify areas for improvement and ensure compliance with documented processes.
• Prepare and maintain quality documentation, procedures, work instructions, and forms.
• Assist in the preparation of external audits by certification bodies and ensure readiness of documentation and staff.
• Collect and analyze data related to service delivery, client feedback, and audit findings to identify trends and propose improvements.
• Work closely with service teams (certification, ESG, sustainability, training) to ensure client deliverables meet quality benchmarks.
• Follow up on non-conformities and corrective/preventive actions (CAPA) and ensure timely closure.
• Support in developing KPIs, quality objectives, and performance metrics for continuous improvement.
• Train and guide staff on quality policies, procedures, and compliance obligations.
• Maintain confidentiality and integrity of quality-related records and client documentation.

Required Qualifications & Skills:

• Bachelor's degree in Quality Management, Business Administration, Engineering, or related field.
• Minimum 2–4 years of experience in a QA/QC or QMS role, preferably within ISO certification or consultancy industry.
• In-depth knowledge of ISO 9001 and familiarity with other standards such as ISO 14001, 45001, 27001, and ISO/IEC 17021 is a plus.
• Certified Internal Auditor (ISO 9001) or Lead Auditor certification is preferred.
• Strong analytical, reporting, and problem-solving skills.
• Excellent attention to detail and organizational skills.
• Proficiency in MS Office and QMS-related tools/software.
• Effective communication and teamwork abilities.

Job Type: Full-time

Pay: AED2,500.00 - AED3,000.00 per month