Qureos

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Quality Assurance Officer (Mandarin Speaker)

  • Bachelor’s degree or relevant experience in quality assurance or contact center operations.
  • Prior QA experience in banking or a contact center environment preferred.
  • Ability to speak and write Mandarin is mandatory.
  • Good command of English
  • Strong analytical, communication, and reporting skills.
  • Attention to detail and knowledge of compliance and quality frameworks.
  • Willingness to work in shifts
  • Monitor and evaluate calls, emails, and chats against quality and compliance standards.
  • Conduct quality assessments for Mandarin- and English-speaking interactions.
  • Provide structured feedback, coaching, and quality insights to contact center agents.
  • Identify trends, root causes, and training needs to improve overall performance..
  • Prepare quality reports and support continuous improvement initiatives.
  • Ensure adherence to banking regulations, internal policies, and SLAs.

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