Quality Assurance Supervisor

Quality Assurance Supervisor

Adairsville, GA (Onsite)

About the Role

We are seeking a Quality Assurance Supervisor to serve as a key leader within our After Sales Quality & Support team. This role acts as the primary liaison for high-value OEM, distributor, and dealer partners while driving quality, warranty performance, and customer experience across our industrial engine network.

This is a hands-on leadership role that blends technical expertise, customer engagement, and strategic problem-solving. You will play a critical part in improving product performance, supporting field operations, and ensuring exceptional post-sales service delivery.

What You’ll Do

Leadership & Strategy

• Lead initiatives focused on warranty operations, quality assurance, and customer experience improvement
• Supervise Quality Assurance Engineering activities and performance metrics
• Drive continuous improvement of quality processes, policies, and procedures
• Partner with global teams, including Japan, to resolve technical and quality issues

Warranty & Data Analysis

• Analyze warranty claim data using tools like Power BI to identify trends and root causes
• Develop failure rate and cost reduction reports to improve market quality
• Oversee warranty adjudication processes for complex and high-impact cases

Customer & Partner Engagement

• Serve as the primary liaison for OEM, distributor, and dealer accounts
• Lead cross-functional discussions to resolve escalated issues
• Support executive-level communications and strategic account reviews
• Maintain strong relationships across the service network

Technical Support & Field Operations

• Provide advanced onsite technical support including diagnostics and repair oversight
• Conduct field visits for audits, investigations, and rework supervision
• Support ECU/ECM programming and integration efforts
• Develop and deliver training programs for service providers

Communication & Continuous Improvement

• Create and distribute technical service bulletins and updates
• Track and communicate Product Improvement Programs (PIPs)
• Enhance service network capabilities through training and documentation

What We’re Looking For

Experience

• 3+ years of hands-on technical or diagnostic experience in:
  • Agricultural, Construction, Marine, Heavy Equipment, or Automotive industries
• Experience supporting OEMs, dealers, or service networks

Technical Knowledge

• Strong understanding of diesel engines and equipment repair
• Experience with diagnostics tools (Volt Ohm meters, CAN bus, OBD II, etc.)
• Familiarity with Tier 3 & Tier 4 emissions equipment

Skills

• Strong problem-solving and analytical skills
• Ability to interpret data and drive actionable insights
• Excellent communication skills across technical and non-technical audiences
• Ability to work effectively in fast-paced, high-pressure environments

Tools & Systems

• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook)
• Experience with Power BI preferred
• CRM experience (Salesforce or similar) a plus

Additional Qualifications

• Bachelor’s degree in Engineering preferred (or equivalent experience)
• Ability to travel up to 15% (domestic and international)
• Bilingual English/Japanese is a plus

Key Competencies

• Quality Focus
• Customer Focus
• Communication
• Reliability

Why Join Us?

This is an opportunity to step into a high-impact role where you’ll influence product quality, customer satisfaction, and operational excellence across a growing industrial engine network. You’ll work closely with global teams, lead meaningful initiatives, and help shape the future of after-sales support.