Quality Lead Fraud & User (Re-)Review

Ready to get shit done?

Ready to lead from the front? and be part of this transformative mission

Take ownership

• Deliver premium quality standards by maintaining a high score across Fraud and User (Re-)Review workflows, ensuring smooth and empathetic user experiences
• Focus on fraud prevention and user trust without compromise.
• Drive high-speed quality control & learning loops by consistently completing Quality Control (QC) evaluations and keeping control of any backlog
• Resolve structural issues before they affect our users
• Ensure unwavering regulatory compliance by uppholding strict adherence to all regulations and fraud detection frameworks
• Leverage AI for Scaled Efficiency by deploying AI tools to evaluate an increasing case volume and innovating AI-enhanced workflows to streamline and scale quality operations
• Lead and coach your team effectively while balancing both business objectives and individual development
• Collaborate cross-functionally to continuously refine processes for quality assurance

You’ll thrive in our environment if this sounds like you:

• You have a strong understanding of KYC, EDD, AML, and fraud detection frameworks, as well as deep regulatory knowledge to ensure accurate decision-making under high stakes without compromising user experience
• You’re experienced in implementing and optimizing AI-driven systems to evaluate cases and streamline quality control
• You’re capable of scaling quality operations efficiently as case volumes grow
• You’re proficient in balancing team workloads with business demands and regulatory audits, keeping critical error rate at 0%
• You have strong communication skills to align stakeholders and drive team performance

This challenge is perfect for you if

• You're fluent in English and an excellent communicator
• You’re familiar with tools like Looker to identify and address root causes of performance gaps
• You have proven experience leading high-performance teams while maintaining strict SLAs
• You have the ability and willingness to leverage AI for scaled efficiency

Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.

Your space to perform

We give you the space and the tools you need to succeed

Great, international colleagues who share your mindset

‍ Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly

Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle, including a Multisport card, food and fuel vouchers and more

Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices ) (In Turkey)

Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration

We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office

A MacBook so you can Get Shit Done with us

Monthly contribution to your phone and internet bills in Turkey

Friday drinks and other celebrations - bunq style