Quality Manager

Key Accountabilities:

• Comply with HSE requirements and maintain a safe working environment, ensuring all company and regulatory standards are achieved at all times.
• Develop and implement quality management plans, including resources, systems, timescales, and budget, to support, contribute to, and integrate within the organization’s annual business plan and long-term strategy.
• Develop and maintain systems to establish standards relating to activities and products at all shopfloors.
• Act as primary interface with customers for quality issues, complaints, audits, and corrective actions.
• Establish and implement a necessary communication strategy for the improvement and awareness of quality issues across all departments and shopfloors.
• Ensure all quality procedures, work instructions, control plans, inspection/test methods, audits, and records are current and properly applied.
• Work closely with Production, Engineering, Procurement, and Sales to align quality goals with business objectives.
• Lead investigations into non-conformances and customer claims.
• Deploy continuous improvement programs (Lean, Six Sigma, SPC) to reduce scrap, rework, deviations, improve first-pass yield, and process capability.
• Present quality performance data to senior management and drive actions based on trends.
• Ensure that all measurement, test, and inspection equipment is calibrated, maintained, and valid.
• Liaise with customers and suppliers where necessary (where impacting/affected by quality issues)
• Evaluating risks and opportunities across programs and projects and developing contingencies and plans as appropriate to meet these.
• Lead, mentor, and motivate the quality team to achieve individual and team targets. Provide guidance, training, and support to enhance their performance and development.
• Set clear objectives, monitor progress, and conduct performance evaluations for team members.
• Ensure any changes (process, product, material) go through proper review, testing, approval with quality oversight, and minimal disruption.

Qualification & Education:

Education: B.Sc. of Engineering or a relevant discipline.

Years of Experience: 10-15 years

Language: Arabic & English

Computer skills: Microsoft Office