Quality Manager at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

• Monitor and maintain compliance with IHG brand standards across all departments.
• Conduct internal audits, brand evaluations, and implement improvement action plans.
• Analyze guest feedback and drive initiatives to improve service delivery.
• Provide training and coaching to colleagues to uphold service culture and brand values.
• Collaborate with leadership teams to ensure operational consistency and guest satisfaction.

Ideally, you’ll have some or all of the following competencies and experience we’re looking for:

• 3–5 years of quality, brand compliance, or guest experience role in hospitality.
• Luxury and lifestyle experience
• Resort experience is an added advantage
• Strong knowledge of quality management
• Excellent communication and interpersonal skills, with the ability to engage and motivate a diverse team.
• Ability to work independently, manage multiple priorities, and meet deadlines.
• Strong analytical skills and the ability to assess quality metrics.
• A passion for hospitality and a commitment to guest satisfaction.
• Relevant certifications or qualifications in Quality Management would be a plus.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.