Quality Manager - Noon Minutes

Overview

About noon

We're building an ecosystem of digital products and services that power everyday life across the Middle East-fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we're looking for a Quality Manager who can help us move even faster.

Noon's fastest hyper-local delivery platform, Noon Minutes, offers a localized assortment of FMCG & grocery products with delivery within 15-minutes. Currently live across the UAE and Saudi Arabia, offering thousands of products to customers in record time.

noon's mission: Every door, every day.

What you'll do

Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.

The Quality Manager will be responsible for developing, implementing, and maintaining quality assurance protocols across all operations for noon minutes, the quick-commerce leader in the GCC region. This role requires a strong, proactive leader capable of driving continuous improvement and upholding the highest standards of product and service quality. The Quality Manager will work closely with commercial operations-including warehouse teams, dark stores, in-stock planning, and last-mile delivery-to ensure operational excellence in a fast-paced, high-growth environment.

What you'll need

Quality Systems & Standards

• Develop and implement a comprehensive Quality Management System (QMS) tailored to quick-commerce and perishable food operations.
• Define and enforce quality control procedures, SOPs, and performance metrics across product handling, storage, delivery, and inbound receiving, extending to vendor supply locations.
• Ensure all operational processes are aligned with HACCP, SFDA guidelines, and international quality standards.

Monitoring & Audits

• Track, analyze, and report quality performance data to identify systemic issues, trends, and areas for improvement.
• Lead regular internal and external quality audits of warehouses, dark stores, and last-mile delivery operations.
• Conduct routine vendor and supplier compliance checks to ensure adherence to food safety and product integrity requirements.

Risk Management & Compliance

• Identify, assess, and mitigate quality and food safety risks across the supply chain.
• Investigate quality incidents, customer complaints, and product failures, ensuring timely corrective and preventive actions (CAPA).
• Maintain documentation and regulatory records required for compliance with SFDA and other governmental authorities.
• Serve as the primary point of contact during inspections and regulatory visits.

Reporting & Insights

• Prepare and present quality reports, dashboards, and incident summaries to senior leadership during weekly business reviews.
• Recommend operational improvements based on audit findings, data trends, and root-cause analyses.

Leadership & Training

• Lead, mentor, and develop a team of Food Quality Leads and Inspectors across markets.
• Deliver ongoing quality and food safety training for warehouse, dark store, and last-mile teams.
• Promote a culture of ownership, accountability, and continuous improvement across operations.

What you'll need (continued)

Bachelor's degree in food science, food technology, or a related discipline.

• 8-12 years of progressive quality management experience within perishable food, FMCG, retail, or quick-commerce environments.
• Strong knowledge of SFDA regulations, HACCP, and international quality standards (ISO 22000, BRC, FSSC 22000).
• Experience managing quality in high-volume, fast-moving supply chains.
• Bilingual proficiency in Arabic and English is highly preferred for effective communication with suppliers, regulators, and cross-functional teams.

Who will excel?

• We're looking for people with high standards, who understand that hard work matters.
• You need to be relentlessly resourceful and operate with a deep bias for action.
• We need people with the courage to be fiercely original.
• noon is not for everyone; readiness to adapt, pivot, and learn is essential.