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Quality Manager (OCONUS)
Manama, Bahrain
Overview:
SOS International LLC is seeking a Quality Manager for a $50 million/year operation and maintenance (O&M) and life support services (LSS) contract in the Middle East.
The Quality Manager is responsible for developing, implementing, and maintaining a comprehensive Quality Management System (QMS) to ensure consistent delivery of high-quality O&M and LSS across three geographically dispersed sites. This role ensures compliance with contract requirements, international standards, and client expectations, while driving continuous improvement and risk mitigation.
Responsibilities:
*** This position is contingent upon contract award ***
SOS International LLC is seeking a Quality Manager for a $50 million/year operation and maintenance (O&M) and life support services (LSS) contract in the Middle East.
The Quality Manager is responsible for developing, implementing, and maintaining a comprehensive Quality Management System (QMS) to ensure consistent delivery of high-quality O&M and LSS across three geographically dispersed sites. This role ensures compliance with contract requirements, international standards, and client expectations, while driving continuous improvement and risk mitigation.
- Develop, implement, and maintain a QMS aligned with ISO 9001 and other applicable standards.
- Ensure quality policies, procedures, and plans are effectively communicated and followed across all operating locations.
- Conduct regular reviews and updates of the QMS to reflect operational changes and lessons learned.
- Plan and execute internal audits, site inspections, and quality reviews across all three locations.
- Coordinate and support external audits by clients or regulatory bodies.
- Track and close out audit findings, non-conformances, and corrective/preventive actions (CAPAs).
- Define and monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
- Analyze trends and performance data to identify areas for improvement.
- Prepare and present quality reports to senior leadership and clients.
- Develop and deliver quality training programs for staff and subcontractors.
- Promote a culture of quality, safety, and continuous improvement throughout the organization.
- Identify quality-related risks and implement mitigation strategies.
- Ensure compliance with contractual, regulatory, and industry standards.
- Support incident investigations and root cause analyses.
- Serve as the primary point of contact for all quality-related matters.
- Collaborate with site managers, operations teams, and client representatives to resolve quality issues.
- Provide input into proposals, contract modifications, and process improvements.
- Bachelor’s degree in Quality Management, Engineering, Facilities Management, or a related field.
- Minimum five (5) years of experience in quality management for large-scale O&M or LSS contracts.
- Experience working in the Middle East or in austere environments is highly desirable.
- Strong knowledge of ISO 9001 and other relevant quality standards.
- Excellent analytical, communication, and leadership skills.
- Familiarity with U.S. Government contracting requirements is a plus.
- Certified Quality Auditor (CQA), Six Sigma, or similar certifications preferred.
- Frequent travel between program operating locations.
- Must be able to work in austere environments and adapt to cultural and operational nuances.
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