Quality Officer

Key Responsibilities:

1. Internal Audits & Compliance

• Plan and conduct internal audits of various departments and processes (e.g., retail store operations, inventory management, customer service procedures) to ensure compliance with established policies, procedures, and quality standards.
• Prepare detailed audit reports that document findings, non-conformities, and corrective action recommendations.
• Follow up on audit findings to ensure corrective actions are implemented effectively and on time.
• Stay updated on industry standards (e.g., ISO 9001) and regulatory requirements to ensure all business processes are compliant.

2. Root Cause Analysis & Process Improvement

• Lead the investigation of operational issues and recurring problems using formal methodologies like the "5 Whys," Fishbone Diagram, or other root cause analysis tools.
• Collaborate with cross-functional teams to identify the underlying causes of defects, inefficiencies, or customer complaints.
• Develop and propose process improvement initiatives based on analysis to eliminate recurring issues and enhance overall performance.
• Track and report on the effectiveness of implemented improvements to ensure they deliver the desired outcomes.

3. Documentation & Quality Management System

• Develop, review, and update standard operating procedures (SOPs) and quality manuals to reflect best practices and process improvements.
• Maintain a centralized documentation system for all quality-related records, reports, and data.
• Monitor key quality metrics (KPIs), such as return rates, repair turnaround times, and customer service satisfaction scores, to provide actionable insights to management.
• Prepare and present quality performance reports to senior management on a regular basis.