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Quick Response Team Program Coordinator

The Quick Response Team (QRT) program is a community-based, proactive outreach initiative that utilizes a multidisciplinary team to provide compassionate, person-centered support to individuals with substance use disorder (SUD) and their families. Operating within deflection and diversion models, the program engages individuals who have recently interacted with law enforcement or first responders due to substance use, connecting them to services and support utilizing a trauma-informed, person-centered approach. In partnership with multiple police agencies and QRT-trained law enforcement personnel, the team conducts home visits to individuals and families affected by SUD.

The QRT Program Coordinator is responsible for managing and coordinating the Face Addiction Now Law Enforcement–Led Quick Response Team program. This role oversees daily operations, staff support, interagency collaboration, and program development to ensure effective service delivery, strong community partnerships, and expanded access to care.

Key Responsibilities:

● Coordinate and oversee daily operations of the COMEBACK Quick Response Team (QRT) program, including troubleshooting issues and resolving problems as they arise.

● Serve as the primary liaison between Face Addiction Now, participating law enforcement agencies, and community partners

● Comfortable speaking with and in front of law enforcement

● Collaborate with Law Enforcement Coordinators to ensure effective communication, scheduling, and response efforts

● Coordinate multidisciplinary team activities, including timely follow-up and home visits to individuals and families affected by SUD

● Ensure delivery of person-centered, trauma-informed, and recovery-oriented services

● Track and monitor program data, outcomes, and performance metrics; prepare reports as needed

● Identify gaps in services and work to expand resources, partnerships, and program reach

● Provide guidance, training support, and ongoing communication to QRT-trained law enforcement personnel and team members

● Maintain compliance with organizational policies, confidentiality standards, and applicable regulations

● Assist with program development, strategic planning, and continuous quality improvement initiatives

● Support community outreach efforts to increase awareness of FAN services and reduce stigma

● Manage program logistics, including supply coordination and resource distribution

● Remain knowledgeable regarding SUD best practice approaches and national trends

● Facilitates QRT training for staff and community partners

● Support and effectively communicate with team members including FAN leadership, law enforcement partners, additional stakeholders, FAN staff, and contractors

● Implement administrative systems, procedures, and policies as directed

● Mentor and train new QRT staff, contractors, and interns

● Support QRTs in the field as needed and when available.

● Remain knowledgeable about all FAN programs and national trends (attend training as required)

● Represent FAN/Comeback QRT in a professional manner while performing duties

● Assist with other duties as assigned

Qualifications, Skills & Experience:

● Bachelor’s degree in social work, public health, criminal justice, psychology, or a related field with a proven successful track record of working with diverse populations. Please note that FAN will consider alternative, comparable experience

● Experience collaborating with law enforcement, first responders, or criminal justice systems strongly preferred

● Experience as a person in recovery from substance use disorder or person with family SUD experience strongly preferred

● Minimum of 2–4 years of experience in substance use disorder (SUD), behavioral health, community outreach, or a related field; or one academic year of graduate practicum/internship experience working with persons with SUD and other co-occurring disorders

● Ability to implement community program and initiatives while working collaboratively with multiple community organizations and stakeholders

● Have excellent verbal and written communication skills, including the ability to collaborate with diverse stakeholders such as law enforcement, healthcare providers, and community partners

● Ability to problem-solve, think critically, and make sound decisions in dynamic or high-pressure situations

● Strong organizational and time-management skills with the ability to manage multiple priorities and respond to emerging needs

● Ability to work independently and responsibly

● Computer skills with proficiency in Microsoft Office, including Word, Excel, and use of Internet in locating resources

● Knowledge of Google products such as Drive, Gmail, and Calendar

● Proficiency in data tracking, reporting, and basic program evaluation

● Knowledge of opiate abuse prevention

● Knowledge of trauma-informed care, harm reduction principles, and recovery-oriented approaches

● Cultural competence, including the ability to work effectively with individuals from diverse racial, ethnic, socioeconomic, and cultural backgrounds, and a commitment to equity, inclusion, and reducing stigma

● Ability to maintain professionalism, boundaries, and confidentiality in sensitive situations

● Experience conducting outreach, home visits, or field-based work

● Experience working in or alongside multidisciplinary teams

● Experience coordinating programs, services, or community-based initiatives

● Experience developing partnerships and engaging community stakeholders

● Experience with training, mentoring, or supervising staff, interns, or volunteers

● Valid driver’s license and reliable transportation for community-based work

● Possess or obtain CCAR certification to work in the field on QRT

● Successful completion of a background check

● Successful completion of a pre-employment drug screen.

Physical Requirements:

Ability to lift to 25lbs., and sit, stand, bend, climb, lift, carry and/or reach frequently and for extended periods of time

Reporting Relationships: Reports to FAN’s Diversion Case Management Supervisor

Job Type: Salaried, Full time

Pay: $52,000 per year

Schedule:

● 8 hour Shifts

● Monday to Friday

● Weekend availability

Benefits:

● 401(k) with employer matching

● Health, dental, and vision insurance

● Health savings account (HSA) and flexible spending account (FSA)

● Life insurance

● Short-Term Disability

● Paid time off

● Bereavement leave

● Mileage reimbursement

Work Location: Clinton Township / Hybrid

This position is grant-funded and subject to the funding, budget, and timelines within grant provisions.

Equal Opportunity Statement:

Face Addiction Now is a recovery-friendly workplace, which means we actively employ/hire people in recovery and encourage people in recovery to apply. We are an equal opportunity employer committed to diversity and inclusion in the workplace and do not discriminate against employees or job applicants based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status, or any other protected class covered by state, federal, and/or local law.

Pay: $52,000.00 per year

Benefits: