Racquet Lead - The Courts, Cape Coral

RACQUET LEAD - The Courts, Cape Coral

Sports Facilities Management, LLC

LOCATION: Cape Coral, FL

DEPARTMENT: OPERATIONS

REPORTS TO: GENERAL MANAGER

STATUS: PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

The Courts, Cape Coral is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Cape Coral, FL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

The Courts, Cape Coral is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Court Ambassador will perform prescribed daily court & facility maintenance duties, work closely with the management and internal departments to achieve maximum community interest and involvement. This position will be responsible for greeting and welcoming members and their guests. This position is a first point of contact between guests and the facility. Individuals are expected to maintain a pleasant and friendly demeanor while always providing excellent customer service.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Directly aligns with the venue's Mission Statement and Core Values
• Ensure facility users adhere to venue guidelines to provide a safe atmosphere for users and protect the facility from property damage
• Monitor all players are playing in the appropriate skill level and following court assignments
• Report any court or equipment defects to the management
• Carry out standard upkeep/maintenance of courts and equipment and make certain they are safe to use and industry standard compliant
• Adhere to sanitization procedures in venue
• Perform general upkeep and other necessary tasks as needed during each shift
• Set up and tear down of equipment as needed for events, etc.
• Ensure all members are following appropriate code of conduct
• Perform all other duties as assigned by Managers on Duty

MINIMUM QUALIFICATIONS:

• Must be at least 18 years old or older
• Experience in a tennis facility setting
• Clay and Hard-court maintenance experience
• Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance necessary
• Must have excellent guest service skills
• Must work well in a team environment

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 40 pounds waist high
• Will be required to stand for extended periods of time indoor and outdoor
• Must have a flexible schedule (mornings, nights, weekends, holidays, etc.)
• Facility has intermittent noise