Radiology Imaging Support Intermediate

Location Work from Home Job Category Customer Services Schedule Days Work Type Full time Department Radiology Information Systems Division Date posted 04/17/2026 Job ID R-91897

Job Summary

In a 24/7/365 environment, the Radiology Informatics Support Team members provides professional remote and customer-facing technical and operational support and solutions to customers within and outside of Radiology. Services include creation of imaging media, imaging record electronic transfer, electronic health record documentation and review, user technical support, problem documentation and resolution management, ticket routing & management, customer communication, radiology information system (RIS) and picture archiving and communication system (PACS) tier 1 support, project participation, RIS/PACS error resolution and basic archive corrections.

Job Duties

• Assists to train new associates
• Works with Supervisor participating, representing, and implementing department projects
• Manages and promptly fulfills and facilitates imaging discs and electronic image sharing requests
• Communicates with patients and external providers offices
• Complies with all HIPAA guidelines for fulfilling standard, complex, and legal radiology requests
• Excels in programs required for daily workflows and serves as a subject matter expert for Associates
• Utilizes electronic health records to verify and document patient and radiology information
• Utilizes multiple imaging platforms to import and export medical images
• Coordinates with outside facilities to establish relationships for electronic transfers of images
• Serves as a liaison to resolve unread studies
• Works professionally to communicate between patients, providers, radiologists, technologists, and contracted teleradiology
• Collaborates closely with Radiology Information System Analyst team and escalates issues for timely resolution
• Monitors worklists and reports to ensure timely electronic validation of completion of imaging exams; follows up with technologists or radiologists as applicable
• Sends basic level images to contracted teleradiology services for interpretation and monitors for completion of reports
• Ensures strict adherence to established workflow to ensure required turnaround times and work productivity measures are met
• Knowledge of Mediawriter hardware to successfully preform regulatory maintenance as scheduled

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 3 years-Related work experience (Required)

Skills

Customer Service; Teamwork; Working Independently; Radiology; Computer Software Industry; Technical Skills; Computer Literacy; Interpersonal Communication; Problem Solving

About Geisinger

Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Our Vision & Values

Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

Our Benefits

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.