RECEPTION SUPERVISOR - LABOUR CAMP

Key Responsibilities:

• Reception & Front Desk Operations:
• Supervise daily front desk activities, including check-in, check-out, and resident registration processes.
• Ensure accurate maintenance of resident records, ID logs, visitor passes, and room allocation.
• Respond to resident inquiries, concerns, and requests promptly and professionally.
• Coordinate with housekeeping, maintenance, transport, and catering teams to resolve resident issues and concerns efficiently.
• Staff Supervision & Training:
• Lead, supervise, and support receptionists and clerks on duty to ensure high service standards.
• Prepare duty schedules, monitor staff attendance, and ensure proper shift coverage.
• Train new reception staff on camp rules, systems, and customer service standards.
• Conduct performance reviews and provide ongoing coaching to ensure continuous improvement.
• Resident & Visitor Management:
• Enforce camp rules and regulations related to visitors, security, and use of common areas.
• Monitor resident movements, report absences, violations, or safety concerns.
• Act as the escalation point for resident complaints, disputes, or concerns, ensuring issues are resolved professionally and promptly.
• Administration & Reporting:
• Maintain updated occupancy lists, room assignment records, and monthly accommodation reports.
• Track and report issues related to facilities, security, or resident welfare to the appropriate departments.
• Ensure all documentation (passports, ID copies, contracts) is properly recorded, stored, and compliant with camp policies.
• Generate daily, weekly, and monthly reports as needed for internal use.
• Safety & Compliance:
• Ensure compliance with company policies, camp regulations, and local government requirements.
• Support and coordinate emergency procedures (e.g., fire drills, medical emergencies, evacuations) to ensure staff and resident safety.
• Maintain cleanliness and order in the reception area and common spaces to provide a welcoming environment.

Qualifications & Skills:

• Education: High school diploma or equivalent (degree or diploma in hospitality, business administration, or a related field is preferred).
• Experience: 2–4 years of experience in reception/front desk roles, preferably in staff accommodation, labour camps, or hospitality environments.
• Skills:
• Strong supervisory and people management skills.
• Excellent communication skills, both verbal and written (English is essential; knowledge of Hindi, Arabic, or other languages is an advantage).
• Proficiency in MS Office (Word, Excel, Outlook) and camp management software (e.g., reservation or record-keeping systems).
• Strong problem-solving skills with the ability to remain calm under pressure and handle conflicts professionally.
• Knowledge of basic health, safety, and emergency procedures.
• Ability to multitask and manage competing priorities effectively.

Work Environment:

• The role is based at the labour camp/staff accommodation reception area, with high interaction with residents, contractors, and service providers.
• Flexibility to work shifts, weekends, and public holidays is required based on camp operations.
• The Reception Supervisor must maintain a professional and approachable demeanor while managing high-volume interactions with diverse groups of people.

Job Types: Full-time, Permanent

Pay: QAR2,200.00 - QAR2,500.00 per month