Receptionist

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Front Office Receptionist

Presents a good image to the guests by appearance and attitude. Handles check-in and checkout services for the guests and assists them with their requests during the entire stay.

What’s in it for you:

• Be part of a unique team

• Take advantage of opportunities to be recognized for your professional contributions

• Learning programs through our training team

• Opportunity to develop your talent and grow within your property and across Qatar

• Ability to make a difference through ours.

What you will be doing:

• Registers and assigns rooms to guests:

• Greets the guests upon arrival

• Inquires if they have a reservation

• Advice the guest about the room rate

• Makes sure the guest completes all necessary information for registration.

• Determines the method of payment for the account.

• Prepares arrivals for the day with back up correspondence.

• Makes room assignment for groups and individuals

• Runs and follows up “Trace Report” of the system.

• Reads and follows up on logbook information and hand over.

• Stays up to date on room rates, packages, discounts, promotions, and their operational details.

• Develops a thorough knowledge of the following:

• IDS Front Office System and Reports

• Room types and locations

• Hotels’ staff and services and operating hours

• Has knowledge about how to make and change reservations.

• Prepares group envelopes and meal plan in line with Group Instruction Sheet.

• Goes through and be informed of arrivals of the day.

• Runs “Back Up Reports” for every shift

• Delivers messages and faxes upon arrival of the guest

• Understands and follows up on proper mail, package, and message handling procedures.

• Has an updated information of the daily activities, event and meetings taking place in the hotel.

• Gives directions to the guests for the location’s hotel premises and guest rooms.

• Informs Guest relations of the arrival of VIP s and other guests to be escorted.

• Arranges bellboys to escort the guests to the rooms upon c-in and carry the luggage.

• Makes room changes, if necessary, informs all necessary departments.

• Communicates the changes, requests, and current room situation to HK department.

• Ensures the information flow between the guests and other departments by assisting them.

• Services must be courteous, friendly, and efficient at all times.

• Files all FO reports by the end of the shift or the day.

• Updates all guest information from registration card to the computer system.

• Updates any special notes or requests for the guest and frequent flyer card numbers to the profile field and saves the information for future reference.

• Makes daily bucket check

• Follows up on departures of the day.

• Knows cash handling procedures, files post all charges to Guest Ledger and City Ledger accounts.

• Issues safe deposit boxes to guests as per policy.

• Posts checks manually if there is an interface problem.

• Checks out guests and ensures the following attachments and details are complete:

• Billing address is complete

• Travel Agent voucher covers the services being billed

• Credit card voucher has been imprinted and completed correctly and signed.

• Receives room or function deposits and provides necessary receipts.

• Credits advance payments to guest folios.

• Maintains the cleanliness and tidiness of the Front Desk area, utilizes free time for tidiness of work areas.

• Handles guest complaints, informs management if necessary.

• Promotes selling of high rated rooms.

• Knows and follows the fire and safety regulations of the hotel.

• Performs other duties assigned by his/her supervisor.

• Answers and follows up Guest Service Line as per policy.

Your experience and skills include:

• 2-year experience in similar experience.

• Ability to work from multiple shifts includes Night Shift.

• Excellent reading, writing, and oral proficiency in the English language.

• Proficient in any PMS and MS Office.

• Flexibility to respond to a range of different work situations.

Your team & working environment will be with Al Muntazah Group

Job Type: Full-time

Pay: QAR1,800.00 - QAR3,350.00 per month

Ability to commute/relocate:

• Doha: Reliably commute or planning to relocate before starting work (Required)

Language:

• English (Preferred)