Receptionist

ob Summary:

We are looking for a well-organized and friendly Front Desk Receptionist to manage walk-in customers, receive UPS and inverter units for repair/service, and handle incoming phone calls. The ideal candidate will act as the first point of contact for our customers and ensure a smooth and professional customer service experience.

Key Responsibilities:

• Greet and assist walk-in customers in a professional and courteous manner.
• Receive UPS and inverter units from customers for service or repair, and log relevant details (model, serial number, fault reported, etc.).
• Issue service receipts and maintain accurate records of received equipment.
• Answer incoming phone calls, respond to inquiries, and redirect calls to the appropriate department or technician.
• Provide basic information to customers regarding product services, estimated timelines, and repair status.
• Coordinate with the technical team for equipment status updates and relay information to customers.
• Maintain a clean and organized front desk and waiting area.
• Follow up with customers regarding service completion and delivery/pickup.
• Handle daily administrative tasks such as filing, data entry, and record-keeping.

Qualifications:

• High School Diploma or equivalent (Diploma in Office Management or Administration preferred).
• 1–2 years of experience in front desk or customer-facing roles (experience in electronics or technical support field is a plus).
• Basic understanding of UPS and inverter products is an advantage.
• Proficiency in MS Office (Excel, Word) and phone handling systems.
• Good communication skills in English (Urdu is a plus).

Key Skills:

• Excellent interpersonal and communication skills.
• Polite, professional, and customer-friendly attitude.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy in documentation.
• Ability to handle pressure and prioritize tasks.

Working Hours:

• [Insert working hours, e.g., 9:00 AM to 6:00 PM, 6 days/week]
• Occasional overtime may be required during high service volume.

Job Types: Full-time, Fresher

Pay: Rs15,000.00 - Rs25,000.00 per month

Work Location: In person