Receptionist

Summary:

The Sales Gallery Receptionist plays a key role in creating a welcoming and professional environment for prospective buyers, VIP clients, and visitors. This role ensures the seamless operation of the Sales Gallery by managing client check-ins, coordinating appointments, supporting the sales team with presentations and events, and maintaining an exceptional front-of-house experience that reflects OMNIYAT’s luxury brand standards.

The Role:

1. Welcome and greet all clients, guests, and visitors, ensuring a five-star guest experience upon arrival.
2. Manage client check-ins and direct them to sales executives or meeting rooms.
3. Answer, screen, and forward calls in a professional and courteous manner; handle client inquiries promptly.
4. Schedule and confirm sales appointments, property tours, and gallery viewings.
5. Maintain the reception and client lounge areas, ensuring they are always immaculate, organized, and brand-compliant.
6. Support the sales team by preparing property brochures, presentations, and client packs.
7. Assist in coordinating sales events, gallery showcases, and private viewings.
8. Manage refreshments and hospitality arrangements for clients and VIP visitors.
9. Handle incoming and outgoing mail, deliveries, and ensure smooth coordination with couriers.
10. Maintain and update client records and contact details in the sales database/CRM.
11. Monitor stock levels of brochures, refreshments, and other client-facing materials.
12. Coordinate with facility management for any maintenance or service requirements within the Sales Gallery.
13. Ensure all audio-visual and presentation equipment in the gallery is functioning before client meetings.
14. Provide ad-hoc administrative and operational support to the Sales Gallery Manager and sales team.

Competencies:

Minimum Required Education

• Bachelor Degree / Intermediate Institute

Average Years of Experience

• 2–3 years in a customer service, hospitality, or front-of-house role
• Real estate or luxury retail/hospitality experience highly preferred

General Skills

• Strong communication and interpersonal skills, with a focus on delivering a luxury client experience
• Professional, polished appearance and demeanor
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) and CRM familiarity preferred
• Strong organizational skills and attention to detail
• Ability to multitask in a fast-paced, client-centric environment
• Positive attitude, adaptability, and willingness to grow within the company