Receptionist

Job Title: Receptionist & Admin Coordinator (Outsourced Staff- 12mths Renewable)

Location: DIFC, Dubai, UAE

We are seeking a presentable and professional Receptionist & Admin Coordinator to join our team at a prestigious financial institution located in DIFC. The ideal candidate will be the first point of contact for clients and visitors, ensuring a courteous and efficient front desk experience while supporting administrative operations.

Job Purpose

To deliver a high-standard front desk experience and provide administrative support to ensure smooth daily operations. The role requires professionalism, discretion, and excellent customer service.

Key Responsibilities

Visitor & Customer Handling

• Greet and assist walk-in customers and guests professionally
• Manage visitor registration and ID verification
• Direct visitors to appropriate departments or staff
• Maintain a clean and welcoming reception area

Call Management

• Answer, screen, and transfer incoming calls promptly
• Respond to basic inquiries and route calls appropriately
• Log call details when required

Appointment & Meeting Coordination

• Manage staff calendars and meeting room bookings
• Assist with meeting preparations (stationery, refreshments, cleanliness)
• Support occasional customer events or campaigns

Administrative Support

• Handle incoming/outgoing mail and courier packages
• Assist with printing, scanning, photocopying, and filing
• Submit requests for office supplies and visitor passes

Facility Coordination

• Coordinate with cleaning and maintenance service providers
• Report facility-related issues to the administration team

Security & Compliance

• Enforce visitor access protocols
• Maintain confidentiality of customer and internal information

General Support

• Conduct office walkthroughs to identify issues
• Provide support to other departments during peak periods
• Perform other tasks as assigned

Qualifications & Skills

• Minimum: High School Diploma
• Preferred: Bachelor’s degree in Business Administration, Hospitality, or related fields
• 5 years of experience in receptionist or administrative roles (preferably in banking or corporate settings)
• Fluent in English; Mandarin language skills are highly preferred
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Excellent communication and customer service skills
• Presentable appearance and customer-oriented attitude
• Strong organizational and multitasking abilities
• Discreet handling of confidential information
• Reliable, punctual, and proactive

Please Note: Only shortlisted candidates will be contacted due to receiving high volume of applications .