Receptionist

Job Description

We are seeking a highly professional and motivated Receptionist to join our team. The ideal candidate will be a university graduate with a certification in front office operations and a minimum of 5 years’ experience in an international-standard hotel or club.

Key Responsibilities

• Greet and assist guests with professionalism, warmth, and efficiency.
• Manage reservations using the property management system.
• Handle guest inquiries, complaints, and requests promptly and courteously.
• Coordinate with other departments to ensure seamless guest service.
• Maintain front office records, reports, and correspondence.
• Uphold company standards for grooming, etiquette, and service delivery.

Qualifications & Requirements

• Bachelor’s degree from a recognized university.
• Certification in Front Office Operations (mandatory).
• Minimum of 5 years’ proven experience in the front office of an international-standard hotel or club.
• Strong communication skills in English (additional languages are an advantage).
• Excellent interpersonal skills with a guest-focused approach.
• Proficient in MS Office and hotel property management systems (e.g., Opera, Fidelio).
• Ability to multitask and remain composed under pressure.

Job Type: Full-time

Education:

• Bachelor's (Required)

Experience:

• International Standard Hotel or Club: 5 years (Required)

Language:

• English (Required)