Receptionist

Position Title: Medical Receptionist

Department: Front Office / Patient Services

Position Overview

We are looking for a friendly, organized, and detail-oriented Medical Receptionist to join our team. As the first point of contact for patients, you will be responsible for providing excellent customer service, managing appointments, and supporting the daily operations of the clinic. The ideal candidate will have strong communication skills, a professional demeanor, and the ability to multitask in a busy healthcare environment.

Key Responsibilities

• Welcome patients and visitors in a courteous and professional manner.
• Answer and direct phone calls, emails, and messages efficiently.
• Schedule, confirm, and reschedule patient appointments using the clinic’s system.
• Register new patients, verify insurance details, and update patient information.
• Manage patient check-in and check-out processes.
• Process payments, issue receipts, and handle billing inquiries.
• Assist patients with forms and explain clinic procedures when needed.
• Maintain confidentiality of patient records and adhere to healthcare regulations.
• Ensure the reception and waiting area are clean, organized, and welcoming.
• Coordinate with doctors, nurses, and administrative staff to support patient flow.

Qualifications & Skills

• Bachelor's degree school diploma or equivalent (Certificate/Diploma in Administration or Healthcare preferred).
• Experience as a receptionist, ideally in a medical or healthcare setting.
• Strong organizational and time-management skills.
• Excellent verbal and written communication abilities.
• Proficiency in MS Office and practice management software (e.g., EMR/EHR systems).
• Knowledge of medical terminology and insurance processes is an advantage.
• Ability to remain calm and helpful in stressful situations.
• Bilingual fluency [English and/or Arabic/other relevant language] is preferred.