Receptionist

Register guests and assign rooms. Accommodating special requests whenever possible.
Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
Understands room status, room status tracking, room locations, types of available rooms, and room rates.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Preparing room keys for arrivals, files registration cards, and room charges.
Knows how to use front office equipment.
Processes guests check out.
Uses proper telephone etiquette and message-handling procedures.
Reads and initials the logbook. Is aware of daily activities and meetings taking place in the hotel.
Coordinates guest room maintenance work with the engineering and maintenance division.
Report any unusual occurrences or requests to the manager.
Maintains the cleanliness and neatness of the front desk area and knows all safety and emergency procedures.
Performs related duties and special projects as assigned.
The working hours are in accordance with the established roster.
Assigned uniform, including proper name tag.

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