Receptionist

Key performance indicators

1. Customer Satisfaction and Member Engagement:

Achieve high satisfaction ratings from members, with positive feedback

reflecting the warmth and quality of service provided at the reception. This will

be measured by direct member feedback, surveys, and online reviews. Aim for

high member Net Promoter Score (NPS) or satisfaction score scores, reflecting

your ability to create a positive first impression and ongoing engagement.

2. Efficiency and Accuracy of Front Desk Operations:

Monitor the efficiency of check-ins, bookings, and other administrative tasks.

Ensure all member requests, whether for class bookings, inquiries, or account

updates, are handled swiftly and accurately. Track operational KPIs like wait

times and booking accuracy to ensure a smooth and professional service.

3. Member Retention and Upselling Services:

Track the number of member renewals, upgrades, and new member referrals

driven through your engagement. Work closely with the Sales and Fitness teams

to promote services like personal training, group fitness classes, and wellness

programs to members, contributing to a goal of members using the club more

frequently. Aim for consistent membership retention rates, as well as

engagement in additional services. Targets to be provided by the Customer

Service Manager.

Expectations and Standards

As a Virgin Active team membe

Job Types: Full-time, Permanent

Pay: From QAR4,000.00 per month