Receptionist

North County Kia is looking for a Receptionist to manage our front desk and to perform a variety of administrative and clerical tasks. As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will coordinate front-desk activities, including distributing correspondence and redirecting phone calls. To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role.

Schedule: Monday through Friday 8:30am to 5:30pm. Must be flexible to work until CLOSE (8pm or later 1 to 2 days per month during the first week of the month to assist with “End of Month” tasks)

What are the day-to-day responsibilities?

• Answer phones (using a script) and direct customers to the correct personnel
• Ensuring that all calls presented are answered promptly and professionally
• Following the guidelines on all inbound and outbound calls
• Ability to work well under pressure
• Acquiring a complete knowledge of product information related to the makes and models of the Dealership
• Developing proficiency with all features of the dealership software
• Ensuring that all information entered in the software is consistent and accurate, 100% logging of all contact made with customer
• Assists management with reminders and planning of birthday and anniversary recognition activities
• Maintains and orders all office supplies
• Submits incentive money requests to Kia’s website DAILY for any eligible vehicles that sold the previous day (this is referred to as “RDR’ing deals”). Then meets with GM daily to provide a rundown and reconciles these sales weekly to ensure nothing is missed.
• Handles invoicing for general dealership services (i.e. paint or repairs around the office, cleaning service, etc.)
• Performs specific month end tasks as directed (prepares reports or submits information in specialized websites/platforms)
• Prepares basic reports for Used Car CPOs
• Assists with other special tasks or duties as assigned

What are the requirements for this job?

• Excellent communication skills in person, on the phone, and in writing.
• Ability to interact with customers with professionalism, efficiency, and courtesy.
• Knowledge of appropriate telephone etiquette.
• Ability to listen and answer customer questions on the phone and in person.
• Ability to properly document customer concerns.
• Ability to work with and quickly resolve customer complaints.
• Strong attention to detail and ability to handle multiple tasks simultaneously.
• Computer knowledge required.

Compensation: $18.00 per hour - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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