Receptionist

Company: Penn Fencing

Location: Butler, PA

Employment Type: Full-Time (Monday–Friday)

About Penn Fencing

Penn Fencing, an employee owned company, is a trusted provider of residential and commercial fencing solutions in the Butler, PA area. We pride ourselves on professionalism, quality craftsmanship, and outstanding customer service. We are seeking a friendly, organized, and dependable Receptionist to be the first impression setter for our customers.

Position Overview

The Receptionist plays a key role in delivering excellent customer service by managing incoming calls, scheduling appointments, assisting with website inquiries, and directing customer questions to the appropriate team members. This position is essential to maintaining smooth day-to-day office operations.

Key Responsibilities

• Answer and manage incoming phone calls in a professional and friendly manner
• Schedule estimates and service appointments accurately and efficiently
• Respond to website inquiries and online customer questions
• Route customer requests and technical questions to the appropriate sales or operations team members
• Take detailed messages and ensure timely follow-up
• Greet and assist walk-in customers
• Maintain organized appointment calendars
• Provide general administrative support as needed
  
  

Qualifications

• Strong verbal and written communication skills
• Excellent phone etiquette and customer service skills
• Organized and detail-oriented
• Comfortable using computers, email, and scheduling software
• Ability to multitask in a fast-paced office environment
• Previous receptionist or office experience preferred (but not required)
  
  

Desired Traits

• Friendly and positive attitude
• Professional demeanor
• Reliable and punctual
• Problem-solver who can think on their feet
  
  

Compensation & Benefits

• Competitive hourly pay (based on experience)
• Paid time off
• 401k
• Medical/Dental/Vision
• Employee Owned Company (ESOP)
• Supportive team environment
• Opportunity for growth within the company
  
  

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