Receptionist

Receptionist

Job Type: Full-Time

Pay Rate: Up to $27.56 per hour

Schedule:

Monday – Friday | 8:00 AM – 5:00 PM

(Flexibility required based on business needs and event flow)

Position Overview

Forrest Solutions provides onsite, outsourced workplace solutions built on proven best practices for managing non-core business functions.

The Receptionist plays a critical role in delivering a high-touch, hospitality-driven experience within a corporate office environment. This individual serves as the primary point of contact for guests and visitors while acting as the right-hand support to the Manager.

This is a cross-functional role supporting reception operations, conference services, workplace experience initiatives, reporting, administrative tasks, and facilities coordination — specifically supporting the 10th floor. The ideal candidate is polished, proactive, and open to learning and growing within the organization.

Key Responsibilities

Reception & Front Desk Leadership

• Serve as primary point of contact for all guests and visitors
• Provide back-up reception coverage as needed
• Greet guests with professionalism and corporate polish
• Issue visitor badges and coordinate with lobby security
• Answer and direct incoming calls, including internal hotlines

Conference & Event Services

• Manage conference room bookings, including walk-up reservations
• Provide full meeting support: setup, breakdown, and logistics coordination
• Escort clients to meeting rooms
• Coordinate catering and meeting logistics
• Monitor room usage, no-shows, and schedule adherence
• Open and close meeting spaces to ensure operational readiness

Workplace Experience (WPX)

• Conduct floor tours to ensure spaces are clean, organized, and well-maintained
• Partner with Facilities to report and track maintenance issues
• Advocate for hoteling and mobile workspace culture
• Deliver concierge-style services (bookings, special requests, etc.)
• Provide real-time support across office floors

Administrative & Reporting Support

• Run daily setup worksheets
• Prepare weekly event sheets and conference room usage reports
• Support reporting and serve as second-in-command to the Manager
• Perform strong data entry with high accuracy
• Order and manage office supply inventory
• Assist with urgent workplace requests

Leadership & Cross-Functional Support

• Support the Manager with workload management and task coordination
• Act as point of escalation when Manager is client-facing
• Collaborate with IT, Facilities, Catering, and Workplace teams
• Follow up to ensure successful service delivery

Required Qualifications

Education & Experience

• High school diploma required; college degree preferred
• 2+ years of corporate receptionist, hospitality, or professional office experience
• Prior lead or supervisory experience preferred
• Experience supporting managers or leadership teams

Technical Skills

• Basic to Intermediate Microsoft Office
• Strong Microsoft Excel (reporting & data entry)
• Strong Microsoft Outlook (calendar management)
• Internet research proficiency
• Experience with conference scheduling systems preferred

Core Competencies

• Corporate polish & professional presence
• Hospitality-driven mindset
• Strong customer service skills
• Ability to lift 50+ pounds
• Catering or conference services experience preferred
• Detail-oriented with strong organizational skills
• Ability to multitask in a fast-paced environment
• Open to learning and growth
• Strong communication and decision-making skills
• Fashion-forward, professional presentation

Additional Information

This job description is not intended to be exhaustive. Responsibilities may evolve based on business needs at the discretion of management or Forrest Solutions, Inc.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, origin, disability, or military status.

internal candidates only: The compensation outlined is applicable for candidates who fully meet the qualifications of the role based on their education and experience. If Forrest Solutions selects an internal candidate who does not meet all requirements, the position title, structure, and compensation may be adjusted accordingly.