Receptionist

Description:

Franklin Street is currently seeking a Receptionist to join our team in Tampa, FL.

The ideal candidate must possess strong written and verbal communication skills and attention to detail. Two years of customer service and multiple phone lines experience preferred. Bilingual in Spanish is preferred but not required.

Position Overview:

The Receptionist will answer the multi-line phone, greet guests, perform general administrative duties, and complete clerical tasks and projects in support of our operations and management teams.

Front Desk

• Answers multiple-line phones in a professional and efficient manner.
• May respond to customer questions and complaints and/or route them to the appropriate party.
• Represents the Company to guests and clients - welcoming visitors, answering and/or referring inquiries.

General Office

• Performs general clerical duties i.e. filing, delivering mail, etc.
• Manages incoming and outgoing mail and shipping.
• Performs general computer duties, i.e. Data entry, managing websites, A/P posting, etc.
• Maintains office supply inventory, checking stock levels, placing, and expediting orders for supplies, verifying receipt of supplies, and reconciling billing.
• Provides technical support for all trainings held in the office.
• Assists with arranging catering or food delivery for meetings.
• Provides administrative support to the office manager as well as business partners and senior executives.
• Maintains office common areas to provide a clean, hospitable, and safe environment for employees and guests. Performs light clean-up/maintenance duties for the office conference room, break areas, refrigerators, etc.

Scheduling

• Schedules appointments and makes travel arrangements for business partners when necessary.
• Manages conference room schedules and provides support in setting up company meetings and trainings.
• Schedules office meetings and trainings.
• Performs other duties as assigned.

Event Management

• Assists in planning welfare events and philanthropic activities

Requirements:

• Prefer at least 2 years of switchboard experience and experience with multiple phone lines.
• Prefer at least 2 years of customer service experience.
• Ability to represent the company professionally in front of guests with hospitality and customer service.
• Must be dependable and present a professional appearance and demeanor at all times. Please note, in this role, a professional business office appearance requires that no tattoos or piercings are visible.
• Strong written and verbal communication skills (both in person and over the phone). Must be able to speak clearly and concisely. The ability to comprehend, speak, and write fluently in English at a professional level is required.
• Must be neat, organized, and able to multitask in a fast-paced business environment.
• Exemplary interpersonal skills and service orientation, and ability to interface effectively at all levels of the organization.
• Ability to follow documented procedures and standards.
• Proficiency on computer skills including MS Office applications (SharePoint, Excel, Word, Outlook, Power Point, Publisher), database applications, and related software is required as is the ability to actively research basic information on the internet.
• Ability to touch-type accurately at 55-60 wpm or higher required.

About Franklin Street:

Franklin Street is a family of full-service real estate companies focused on delivering value-added solutions to meet clients’ evolving needs. Through a collaborative philosophy of leveraging the resources, expertise, and experience of each of its divisions—Real Estate, Capital, Insurance, Property Management, and Project Management—Franklin Street offers unmatched value and optimal solutions for clients nationwide.

Make your next career move with Franklin Street. With seven lines of business and six offices across Florida and Atlanta, that perfect opportunity you’ve been looking for is here. We believe in hiring a mix of experienced and new talent to join our team of professionals. Whatever your expertise, wherever you are on your career path, Franklin Street is your destination for success.

Learn more about Franklin Street and our award-winning culture at www.FranklinSt.com.

Franklin Street offers competitive salaries, medical – including additional discounts, dental, and vision benefits, disability, and life insurance, 401(K), paid time off, and holiday pay. We also love working together to help the community through our company-sponsored philanthropy events.

Must be able to successfully pass pre-employment (post-offer) drug screen and background check.

Franklin Street and Lighthouse HR Services is an Equal Opportunity Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, or any other classification protected by law.