Receptionist

About Little Bird Wellness

Little Bird Wellness is a community-centered wellness practice offering massage therapy, skincare, nutrition, and holistic services across two Connecticut locations. Our reception team plays a vital role in creating a calm, welcoming experience for clients while supporting the smooth daily operation of the offices.

We are looking for a reliable, organized, and people-oriented receptionist who enjoys being the first point of contact and helping the day run well—for clients and practitioners alike.

Role Overview

The Receptionist is responsible for front desk operations, client communication, and office flow during scheduled shifts. This role requires attention to detail, clear communication, and the ability to multitask while maintaining a warm, grounded presence.

Receptionists are essential to how clients experience Little Bird Wellness from the moment they reach out to the moment they leave.

Core Responsibilities

Client Experience & Communication

• Serve as the primary point of contact for clients in person, by phone, text, and email
• Answer questions about services, scheduling, and office logistics
• Schedule appointments accurately and efficiently
• Assist clients with planning services such as couples sessions and spa days
• Ensure all client communication is responded to in a timely and professional manner

Front Desk Operations

• Manage daily check-in and check-out processes
• Maintain accurate schedules and calendars for both offices
• Monitor bookings to prevent errors, overlaps, or gaps
• Handle payments, gift cards, and retail purchases
• Support a smooth transition between client appointments

Office Flow & Support

• Maintain a clean, calm, and organized front desk and shared office spaces
• Support practitioners by helping keep the office running efficiently throughout the day
• Rotate and manage laundry as needed during shifts
• Assemble client gift bags and product bags
• Assist with light office tasks that support daily operations

Inventory & Administrative Support

• Track and update office supplies and retail inventory according to established procedures
• Update inventory systems on assigned schedules
• Communicate supply needs or issues promptly to management
• Follow all operational procedures outlined in the program management system

Ideal Candidate

This role is a great fit for someone who:

• Enjoys working with people and providing excellent customer service
• Is organized, dependable, and detail-oriented
• Can manage multiple tasks while staying calm and professional
• Communicates clearly and kindly with clients and team members
• Is comfortable learning and following established systems and procedures
• Values teamwork and contributing to a supportive work environment

Required Skills

• Strong verbal and written communication
• Comfort using scheduling and office software (training provided)
• Basic retail and payment handling experience preferred
• Ability to work independently while supporting a team-based environment

What We Offer

• A supportive and collaborative workplace
• Clear procedures and expectations
• Employee discounts on services and retail
• Meaningful work in a community-focused wellness setting

Job Type: Part-time

Pay: $19.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• Day shift
• Every weekend
• Monday to Friday
• Night shift

Experience:

• Customer service: 1 year (Required)
• Administrative: 1 year (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person