Receptionist

Job Title: Receptionist / Front Office Agent
Location: Doha, Qatar
Company: Safir Doha Hotel
Job Type: Full-Time

Job Description

Safir Doha Hotel is seeking a friendly, professional, and customer-oriented Receptionist / Front Office Agent to join our Front Office team. The successful candidate will be responsible for providing excellent guest service, ensuring smooth check-in and check-out procedures, and assisting guests with their inquiries to create a positive hotel experience.

Key Responsibilities

• Greet and welcome guests in a professional and courteous manner.
• Handle guest check-in and check-out procedures efficiently.
• Manage reservations, room assignments, and guest requests.
• Answer phone calls and respond to guest inquiries promptly.
• Provide information about hotel facilities, services, and local attractions.
• Coordinate with Housekeeping and other departments to ensure guest satisfaction.
• Handle guest complaints and escalate issues when necessary.
• Maintain accurate guest records and billing information in the hotel system.
• Ensure the reception area is organized and presentable at all times.

Requirements

• Diploma or Bachelor’s Degree in Hospitality Management or related field is preferred.
• Minimum 1–2 years of experience in Front Office or customer service, preferably in the hospitality industry.
• Good communication and interpersonal skills.
• Presentable, friendly, and professional attitude.
• Ability to work in rotational shifts, including weekends and holidays.
• Knowledge of hotel reservation systems and Microsoft Office is an advantage.

Preferred Qualifications

• Previous experience working in a hotel Front Office.
• Knowledge of PMS systems (Opera or similar) is an advantage.
• Multilingual skills are a plus.

Job Type: Full-time