About the position:

Join Our Team at Millersville University!

• Comprehensive Health Coverage – Medical, dental, and vision insurance
• Group Life Insurance
• Retirement Plans – Choose from two excellent options
• Tuition Waiver – Invest in your education or your family’s
• Paid Time Off – Vacation, sick leave, and holidays to recharge
• Full Benefits Summary(PDF)

Why Millersville?

• Strong student-faculty connections
• 70+ undergraduate and 24 graduate programs
• A stunning campus and vibrant community
• Outstanding job placement for graduates

Our Mission & Values:

Equal Opportunity for All:

• Using established guidelines and protocol, assume primary responsibility for promptly answering the phone lines and recording complete and accurate messages, employing a responsive customer service attitude in screening calls, and interacting with callers to determine how and by whom the call should be handled.
• Obtain all pertinent information related to the request to meet with or speak to the President.

• Using pre-established guidelines, assume primary responsibility for the handling of all incoming mail.
• Working with other staff members and/or student assistants, attend to or delegate duties including opening, date stamping, sorting, and final disposition of, of all incoming correspondence.
• Recommend appropriate procedures to be used in the established mail distribution process and recommend actions to be taken by the President and staff on individual mail items.
• Determine, often independently, which items are urgent and require the President’s immediate attention versus items to be processed through established processes. Requires good organizational and analytical skills, attention to detail, and high degree of confidentiality.

• Document all customer service inquiries via email—whether received via phone or in person—and forward a copy to the President (MU President email account) and the appropriate Vice President. The email should include a summary of the concern along with any supporting documentation for the President’s review.
• Follow up with the respective Vice Presidents as needed to request updates on outstanding complaints.
• Requires high degree of confidentiality and good communication skills to work with a variety of people both internal and external to the University and in-depth knowledge of the software in use.

• Maintain the overall upkeep of the Biemesderfer Executive Center (BEC), including submitting and tracking work orders and supporting general facility needs to ensure smooth daily operations.

• Assist the President’s Office staff with logistical and clerical support for campus-wide programs and events.

• Assist with drafting routine correspondence as needed, including thank-you notes, acknowledgments, and other brief communications.
• Ensure accuracy in names, titles, and grammar. Requires a high degree of confidentiality and excellent grammar, spelling, punctuation, and research skills, as well as an in-depth knowledge of the software in use.

• Order office supplies using pre-established guidelines as needed, monitor upkeep of copier to ensure it functions properly. Contact IT if there are any issues with the printer.

• Other duties as assigned.

• Ability to work in person on campus in an office setting.
• Most work is done at a desk, utilizing a computer and phone.
• Ability to sit for long periods of time.
• Extensive verbal communication skills (provide information and assistance regularly).
• Extensive writing skills (prepare and organize complex documents).
• Understanding of written and verbal directions.
• Dexterity of hands and fingers to operate a computer keyboard and mouse.
• Work is normally performed in a typical interior/office work environment.
• Intermediate math skills (addition, subtraction, multiplication, division, fractions, percentages).
• Must be able to lift/pull/push up to 10 pounds.