Receptionist

Job Title: Receptionist

Location: Doha, Qatar

Company: Moonlight Hospitality and Hotel Operation Management

Employment Type: Full-Time

About the Role

We are seeking a friendly, professional, and customer-oriented Receptionist with a hospitality background to join our Front Office team. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and a smooth check-in and check-out experience while maintaining the highest level of service standards.

Key Responsibilities

• Greet and welcome guests in a professional and courteous manner.
• Handle guest check-ins and check-outs efficiently and accurately.
• Manage reservations, room assignments, and billing procedures.
• Respond promptly to guest inquiries, both in person and over the phone or email.
• Coordinate with other departments (Housekeeping, Maintenance, and F&B) to ensure guest satisfaction.
• Handle guest complaints or requests with professionalism and escalate when necessary.
• Maintain an organized front desk and ensure proper documentation of daily transactions.
• Promote hotel services, amenities, and special offers to guests.
• Maintain accurate records and ensure compliance with company policies and Qatar Municipality regulations.

Qualifications

• Bachelor’s degree or diploma in Hospitality Management or a related field.
• Minimum 2 years of experience as a receptionist or front office associate in a hotel or serviced apartment.
• Strong communication and interpersonal skills with a positive and welcoming attitude.
• Proficiency in hotel management software (Opera, IDS, or equivalent).
• Excellent multitasking, time management, and problem-solving abilities.
• Well-groomed, professional appearance.
• Fluency in English (Arabic or additional languages is an advantage).
• Ability to work flexible shifts, weekends, and holidays as required.

What We Offer

• Competitive salary and benefits
• Accommodation and meals (if applicable)
• Health insurance and paid annual leave
• Training and career growth opportunities within the hospitality group

To Apply: Please send your updated CV with the subject line “Receptionist – Hospitality” to maria@wonderpalace.com.qa

Job Types: Full-time, Permanent

Work Location: In person