Receptionist

We are looking for a dependable Receptionist to join a CPA firm in Spartanburg, South Carolina on a contract-to-permanent basis. This position serves as the front office point of contact while supporting tax return workflow and daily administrative operations in a fast-paced, client-facing environment. The ideal candidate brings strong attention to detail, sound judgment about when to escalate questions, and a detail-oriented approach that contributes positively to a collaborative office.

Responsibilities:
• Welcome clients and visitors, manage front desk activity, and create a positive first impression for everyone entering or contacting the office.
• Answer and direct calls through a multi-line phone system, respond to routine inquiries, and route more complex tax or client matters to the appropriate partner or team member.
• Support the intake, tracking, and processing of tax returns by organizing documents accurately and helping maintain an efficient front-end workflow.
• Perform administrative tasks such as data entry, email correspondence, appointment scheduling, and file organization to keep daily operations running smoothly.
• Assist with office supply ordering and other general clerical support needed to maintain an organized and productive workplace.
• Use discretion when assisting clients by recognizing when a request should be handled by a senior team member or partner.
• Provide dependable coverage during busy tax season, including a willingness to work additional hours or occasional weekend time when needed.
• Move throughout the office frequently to manage documents, coordinate workflow, and support high-volume periods effectively.
• Previous experience in reception, administrative support, customer service, banking, education, or a detail-focused office environment.
• Strong attention to detail with the ability to handle document-heavy work accurately and consistently.
• Detail-focused demeanor and presentation suited for a client-facing role.
• Reliable attendance and the ability to maintain steady performance during peak tax season demands.
• Comfortable working in a quieter shared office setting with respectful and effective communication.
• Basic proficiency with Microsoft Word, Excel, and Outlook, along with confidence in data entry and email communication.
• Ability to learn tax-related administrative processes, including handling documents such as tax forms or power of attorney paperwork.
• Good judgment, interpersonal skills, and the ability to identify when to resolve an issue independently versus escalating it appropriately.
TalentMatch ^®

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