Receptionist and Customer Service

Front Desk Receptionist | Volt Fitness LLC| Abu Dhabi

Role : The Gym Front Desk and Sales serves as the primary point of contact for members and visitors, ensuring exceptional customer service at all times. This role is critical in maintaining a welcoming and organized environment, handling inquiries, and managing facility access.

Key Responsibilities:

• Customer Service: Greet each user by name upon arrival and departure, ensuring a positive and personalized experience.
• Check-In: Accurately check in all users, recording their attendance using the facility’s approved system.
• Access Control: Ensure only authorized participants and guests gain access to the facility.
• Phone Handling: Answer calls promptly and professionally, addressing the needs of each caller.
• Feedback Management: Appropriately communicate and address feedback and complaints.
• Facility Maintenance: Oversee and maintain cleanliness in the reception areas.
• Member Interaction: Acknowledge users on departure, ensuring their visit was pleasant and productive.
• Additional Duties: Assist with other facility responsibilities as required to uphold the facility’s commitment to excellence.

Skills :

• Computer Knowledge
• Good English skills
• Accuracy in work and strength of observation
• Customer Service and problem-solving
• Multi-tasking
• Organizational Skills
• Communication Skills (verbal and written)
• Ability to work under pressure
• Team Work
• Ability to handle deadlines

Job Types: Full-time, Permanent

Pay: AED2,500.00 - AED3,000.00 per month