Receptionist - Clinic

We are seeking a friendly, organized, and customer-oriented Receptionist to join our team at Spartan Rehabilitation, an independent physical therapy clinic that provides individualized care to all clients. Our cutting-edge technology, holistic approach, and one-on-one coaching help clients achieve their peak performance. As part of the Spartan Recovery Center, we are committed to supporting and empowering our clients on their journey to a healthier life. The Receptionist will play a vital role in ensuring the smooth operation of the front desk, greeting and assisting patients, handling inquiries, and performing administrative duties. This position requires excellent communication skills, multitasking ability, and a passion for fitness and wellness

• Greet members, guests, and prospective clients with a warm, welcoming attitude.
• Answer phone calls, emails, and in-person inquiries regarding membership, services, and programs.
• Schedule appointments for the patients based on the schedules of the physiotherapists.
• Assist in the registration process for new patients and provide facility tours when needed.
• Manage patient check-ins and maintain accurate records of patient attendance for insurance and NHRA requirements.
• Process payments and claims accurately.
• Handle facility-related issues or complaints professionally and escalate to management as needed.
• Keep the front desk area organized, clean, and well-stocked with necessary materials (brochures, forms, etc.).
• Coordinate with Physiotherapists to ensure smooth daily operations.
• Promote a positive and supportive environment for all members and guests.

Required Qualifications:

• High school diploma or equivalent
• 0 to 1 year experience in customer service or receptionist roles, preferably in a clinic
• Strong communication skills.
• Ability to multitask and handle various duties in a fast-paced environment.
• Friendly and approachable personality with a customer-first attitude.
• Proficiency in Microsoft Word, Excel, Outlook is preferred
• Ability to work flexible hours, including evenings, weekends, and holidays if required.

Job Type: Full-time

Language:

• Arabic (Preferred)